Ellie, Kathleen, Drew and Mike discuss SuccessCon West and TSW, and what it said about the state of the industry.
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35:23
Episode 17 - proving value
How do you help your customers understand the value they are getting from your service (and therefore from you?) Steve, Drew and Mike discuss.
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26:04
Episode 16 - Tactics to scale
Kathleen, Drew and Mike talk about specific tactics to think about when you're faced with a large number of customers to manage. Where do you start, what do you do first?
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27:48
Episode 15 - Unsuccesscast
Steve, Drew and Mike talk about some of their failures in Customer Success. Visualize failure, then don't do it!
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26:55
Episode 14 - More Scaling Customer Success
Drew, Kathleen and Mike continue the conversation on how to scale a Customer Success organization beyond the initial stages.
Netherlands