#20 The Product Manager's Candy Store: How Just Eat Takeaway.com’s Ventures Team makes the company's big bets a reality
In this episode, we sit down with Hassan Sharaf, Senior Director of Product for Ventures within Just Eat Takeaway.com. Think of Hassan’s team as the special ops of product development and innovation. They're relentlessly efficient, highly collaborative, laser-focused, and always tackling the company's biggest bets. Hassan takes us inside this high stakes world, from launching game changing loyalty programs to experimenting with AI, in-car food ordering and next-gen advertising.
--------
33:38
#19 Absorb complexity, transmit clarity. With Jerome Gavin, EVP Country Management, Northern Europe
We sat down with Jerome to talk about his fascinating journey which began as employee #1 in Just Eat Spain 14 years ago. From those early days, launching the website, signing up restaurant partners himself, acting as the first Customer Service agent, to now overseeing one of the most profitable market segments, Jerome shares the principles that guide him. These include his mantras like the triple A approach, the importance of supply or that the main duty of leaders is to absorb complexity and transmit clarity. Having actively contributed to the majority of the company's transformations, Jerome offers a unique perspective on what it takes to stay competitive in an ever-changing industry.
--------
32:04
#18 Uniting culture and strategy. With Terence Guiamo, Global Director of Inclusion, Diversity and Belonging
In this episode, Terence shares his blueprint on how diversity and inclusion can be made an integral part of any organisation and how it should lead to better decision making. We also dive into the significance of Black History month (October in Europe) and how all of us can expand our knowledge and shift our perspectives to be more inclusive.
--------
29:41
#17 Excellent service is evolving. With Ian Cairns, EVP Customer Service.
As the executive sponsor of the ABLE at JET community and global advocate for accessibility, Ian shares his insights on how we approach the topic at scale in an organization spanning 20 markets. With a career combining digital marketing and customer service across several industries, Ian also shares his vision for the future of customer centricity and empowering customer service professionals to evolve their skillset to match the pace of rapidly developing technology.
--------
28:44
#16 A career in tech is for everyone. With Lisa Marena, Global VP of Information.
In this episode we talk with Lisa Marena, Global VP of Information at Just Eat Takeaway.com, about how she ended up being in a leadership position, the importance of having a mentor and rolemodels and the STEM Ambassador Community, a community where young people connect and find out what role fits them.Lisa’s department is responsible for providing all the internal technology, support, security and data across JET’s 20 markets and is made up of approximately 800 professionals. On top of being one of the most senior tech leaders at JET, Lisa is the global sponsor of JET’s STEM Community and one of the key forces behind JET’s Early Careers Program.
Growth & scale are key pursuits of every business. But what happens when they occur at an unprecedented pace? And what impact does growth have on people's learning curve, mindset and work experience? Come along with us on a journey around the world to get inspired and learn from JET'ers who have had to change the way they think, lead and work to meet the challenges of a scaling global tech company. Produced by JustEatTakeaway.com and Spraakmaker Media. Hosted by Ed Palmer.
Netherlands