Built for Baggage: Matt Senske on Smarter Systems and Real Results
This episode features Matt Senske of Efficient Technologies, a specialist in automation systems built for the baggage world. We explore what works, what doesn't and why some robotics projects fail while others take off. For anyone looking to cut through the noise around airport automation, this episode delivers clarity, not buzzwords.See omnystudio.com/listener for privacy information.
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31:27
Behind the Baggage: Darin Juby on Innovation, Airports and the Future
In Episode 6 of The Bagfather, we sit down with Darin Juby, a key figure in the world of baggage innovation. From leading baggage operations at Toronto Pearson Airport to his current role with Future Travel Experience, Darin shares valuable insights on what it takes to drive real change in airport operations. We explore the highs, the hurdles, and the bold ideas shaping the future of baggage. Expect straight talk, smart thinking and a fresh take on where the industry is headed.See omnystudio.com/listener for privacy information.
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31:42
Flying High: Mark Baker on Southwest Airlines’ Baggage Success Story
In this episode of The Bagfather, we sit down with Mark Baker, Senior Manager of Baggage Strategy & Execution at Southwest Airlines, to explore how one of the world’s most recognised carriers keeps its baggage operations running smoothly. Mark shares insights into Southwest’s unique approach to customer service, operational efficiency, and the technology driving its baggage success. From lessons learned to future innovations, this conversation offers a rare glimpse into the strategies that keep passengers—and their bags—happy. A must-listen for aviation professionals, frequent flyers, and anyone interested in the magic behind seamless travel.See omnystudio.com/listener for privacy information.
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29:59
Inside United Airlines: Innovation, Infrastructure and the Future of Baggage
In this special on-location episode of The Bagfather, Marlon and Jen take you inside the iconic Willis Tower at United Airlines’ Global Headquarters. Joined by Kaveh Dabiran, Managing Director of Planning and Development for Corporate Real Estate, they explore how United is leading the way in aviation innovation — from reimagining airport infrastructure and baggage systems to preparing for electric aircraft and the potential return of supersonic travel. Discover how flexibility, technology, and forward-thinking design are shaping the passenger experience of tomorrow, and why baggage remains at the heart of it all. Buckle up for a fascinating journey into the future of flight, both on the ground and in the skies.See omnystudio.com/listener for privacy information.
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25:47
Behind the Security Line: Craig Mosfords from the TSA
From United Airlines head office, in WIllis Tower, Chicago, we sit down with Craig Mosfords from the TSA for a behind-the-scenes look at airport security operations. Craig shares surprising stories about the unusual items travellers attempt to bring through security and gives insight into how the TSA manages these challenges. Plus, hear about what's next for the TSA as they adapt to new technologies and evolving security needs in the ever-changing world of air travel.See omnystudio.com/listener for privacy information.
Your all-access pass to the world of baggage, aviation, and innovation.
Step into the fascinating world of baggage and aviation with The Bagfather. This exciting podcast delves into the untold stories, innovative breakthroughs, and behind-the-scenes operations that keep the global travel industry moving.
Hosted by Marlon van der Meer and Jen Zemba, both seasoned professionals with years of experience in the skies and on the ground, The Bagfather uncovers the challenges, triumphs, and transformations shaping how people and their belongings travel across the globe. From industry leaders revolutionising baggage handling to captivating tales from the tarmac, this is a must-listen for aviation enthusiasts, tech lovers, and anyone curious about the hidden logistics of travel.
Because in this industry, every bag tells its own story.
The Bagfather is a Fresh Air Production for Baggage Media. The producer is Julian Lorkin and the executive producer is Annie Day with editorial support from Caroline Blacklock-Vandy.
Netherlands