Data protection teams, the works council, and process owners need to trust that you will act responsibly in your process mining project. How do you address their concerns? We talk with Daniel about the organizational side (who to involve when and how) as well as technical steps you can take, such as removing unnecessary information, anonymization, and pseudonymization.
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40: Comparisons
How do you determine what you should compare in a process? Hanna discovered a process at her bank for three different regions. She analyzed the case durations but also rework, parallel vs. sequential flows, and long waiting times. After understanding the different process characteristics in each region, Hanna identified best practices for improving them.
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39: Clickstreams
Clickstreams are the digital traces that visitors leave when they navigate through a website. You can then analyze this data with process mining to make the website more effective or user-friendly. Irene shares her experience of a recent clickstream analysis project. We discuss why the funnels of traditional web analytics are not enough to understand behavior.
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1:18:53
38: Challenges
Vinicius, Rudi, and Anne talk about the common challenges and best practices for process mining. They discuss the importance and unimportance of data quality, data privacy, process mining methodologies, and domain expertise. What must you do to ensure your process mining initiative is successful? Watch the café to find out!
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37: Explorative Analysis
When you import your data set, you first have to look around and get an overview about your process. Where does it start and where does it end? Can you recognize the expected process? Is there a lot or little variation? Do you see rework or other unexpected patterns? Join us as we discover the loan application process from the BPI 2016 dataset.
All work and no play makes Jack a dull boy. After a long day of hard work in the process mines, we gather in our friendly neighborhood café to find out what's happening, meet new friends, and spend some quality time with our fellow process miners.
Netherlands