Change Enablers, a podcast by Tango

In this episode of Change Enablers, host Ken Babcock dives deep on digital adoption with Matthew Belli, the global IT product owner at Nestlé. From the Bay Area to Milan, Matthew experienced a life-changing move during Covid as Nestlé brought him on to expand WalkMe's utilization within the company from a single app to over 200. Throughout the conversation, Matthew shares his strategic approach emphasizing the need to understand team and individual goals, identify daily pain points, and improve processes through a consultative sales-esque approach. Rather than aggressively push for an "internal sale", Matthew focuses on listening to user experiences to determine if solutions like WalkMe are a good fit at all. The two also highlight the dynamic nature of digital ecosystems and the need for effective change management within large orgs like Nestlé, which need to balance user training and tech improvements while addressing the rapid changes in apps and processes.Tune in for: • Matthew's story relocating from California to Milan for Nestlé• Navigating corporate marketing complexities• Understanding team needs and addressing pain points with a therapy-like approach• The importance of customization amid common hesitations and challenges • Creating value slides to summarize project objectives and outcomes• Personalized use cases with KPI metrics samples• Navigating stakeholder engagement amid role transitions• Matthew's initial opposition to hiring external consultants for support• The necessity of digital adoption beyond UI and trainingWhere to find Matthew Belli:• LinkedIn: https://www.linkedin.com/in/matthew-belli-25bb041a/• Nestlé: https://www.nestle.com/Where to find your host, Ken: • LinkedIn: https://www.linkedin.com/in/kenbabcock/• Tango: https://www.tango.us/Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

We're back with another State of Change Enablement with your host, Ken Babcock and special guest, Rocco Seyboth.In this episode, the two dive deep in the world of Digital Adoption Platforms (DAPs) starting with:Top News ranked on the Mango scale (where Ken and Rocco bring the most relevant Change Enabler stories to discuss) •  SAP's acquisition of WalkMe (2:04)Not-Obvious News•  12 famous ERP disasters, dustups and disappointments (17:11)The Ops Hotline (think of it like Tango's advice column. Real questions submitted by real people)•  Submission 1: Can a Digital Adoption Platform replace our Learning Management System? (30:02)Spicy Nuggets (featuring the funniest and most relatable comments on Tango's top Instagram and TikTok posts)•  The lonely life of a Change Enabler, portrayed by cats slapping each other of course"In these moments my mantra fills my head "I have bills, alcohol is not free, they don't have Red Bull in jail, stay calm""The problem also stems from frequency of the process. If you do it once in a blue moon, people forget. Best to have clearly written instructions on your policy manual.""I'm embarrassed to say, I'm that coworker. working memory issues from ADHD is a real thing."---Where to find your host, Ken: • LinkedIn: https://www.linkedin.com/in/kenbabcock/• Twitter/X: https://twitter.com/bigredbabz• Tango: https://www.tango.us/Where to find cohost Rocco Seyboth:• LinkedIn: https://www.linkedin.com/in/roccoseyboth/Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this episode of the Change Enablers, host Ken Babcock dives deep with Joey Papania, the Senior Manager of Learning & Development (L&D) at Cox Media. Joey shares his unique career trajectory, moving from an account consultant to a key player in L&D, highlighting his enthusiasm for coaching and teaching. The conversation focuses on the critical role of L&D in software implementations and new initiatives. Joey stresses the need for early involvement of L&D in strategy and budget discussions to influence successful rollouts. He shares the common challenges during implementations, like data migration issues and communication hurdles, urging the focus to be on improvement rather than perfection. He also highlights the importance of using quantitative data to create compelling cases for L&D initiatives, ensuring they align with business goals and solve real problems, rather than just providing generic training.What's covered:• Effective sales and marketing training• How (and why) to build a learning organization• Aligning front-end training with business goals• Challenges in sustainable training strategy implementation• The impact of an empathy-driven approach to training• Adapting to the modern age (the end of memorization?)• Maximizing mental energy with Tango---Where to find your host, Ken: • LinkedIn: https://www.linkedin.com/in/kenbabcock/• Twitter/X: https://twitter.com/bigredbabzWhere to find special guest, Joey Papania: • LinkedIn: https://www.linkedin.com/in/joeypapania/• Cox Media: https://coxmedia.com/Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.

In this episode of Change Enablers, the spotlight is on Aaron Cheney, a Digital Media Producer at Public Consulting Group (PCG) and an avid tech enthusiast. Aaron's career journey is quite fascinating; he transitioned from working at a religious nonprofit to taking on roles at PCG, initially in marketing and Salesforce training before moving to the corporate tech department. Aaron's approach to work fundamentally revolves around empowering individuals to solve their own problems.This episode focuses on Aaron's experience with multiple Workday rollouts at PCG (human capital management and financial management products). He shares the intricacies of both transitions, noting the prior chaotic state of their financial management systems with multiple disconnected systems and fragmented reporting. The implementation of Workday brought a dramatic increase in efficiency and productivity, although not without its challenges. Aaron shares the extensive preparation involved, including over 50 team members working for about 18 months.Listen for insights on: ways to empower through understanding and inclusionmanaging complex systems and lessons in patienceeffective content creation by identifying your target audiencecombatting challenges in change management and training implementationhow a streamlined documentation process eliminated Aaron's support concernshow Aaron and PCG use Tango as their go-to training and rollout tool---Where to find your host, Ken: • LinkedIn: https://www.linkedin.com/in/kenbabcock/• Twitter/X: https://twitter.com/bigredbabz• Tango: https://www.tango.us/Where to find special guest, Aaron Cheney: • LinkedIn: https://www.linkedin.com/in/aaron-cheney-3a1b3411/• Public Consulting Group: https://www.publicconsultinggroup.com/Like what you heard? Subscribe, leave us a review, and let us know who in Operations, IT, and Enablement should be our next guest.