Perspectives

James Cadwallader, founder and CEO of Profound, joins Pigment co-CEO Eléonore Crespo to discuss how brands can stay visible as AI search becomes the default interface for information retrieval.

James explains why web-connected LLMs made answer engine optimization (AEO) inevitable, what “generative UI” means for the future of search, and which practical tactics are driving results today, including FAQs that can increase citations by 20%.

He also shares how teams can measure ROI when buyers don’t click and why one outdated third-party article can shape what AI says about your brand.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/profound-james-cadwallader-how-to-win-visibility-in-ai-search
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Naveen Zutshi, CIO of Databricks, joins Pigment co-CEO Eléonore Crespo to discuss what separates successful AI implementations from costly abandoned pilots.
Among other topics, Naveen explains why data maturity matters more than industry when predicting AI success, how to balance innovation with governance, why CIOs should focus on clarity over control, and why platform thinking beats out point solutions. He shares lessons from companies like Mastercard, Rolls Royce, and Walgreens that succeeded in heavily regulated environments and offers practical guidance on AI adoption, including why saying yes to experimentation matters more than waiting for perfection.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/databricks-cio-naveen-zutshi-what-separates-abandoned-ai-pilots-from-real-results

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Olivier Pomel, co-founder and CEO of Datadog, joins Pigment co-CEO Eléonore Crespo to discuss how AI is reshaping software operations – including why teams now spend more time running applications than building them, what it takes to trust AI-driven automation in mission-critical systems, and how to maintain product discipline as complexity accelerates.

Olivier shares his take on why observability has become essential in the AI era, how Datadog’s AI agents are changing incident response and security workflows, the importance of fast feedback loops, and why maintaining product simplicity requires deliberately serving both enterprise customers and individual developers.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/datadog-olivier-pomel-reimagining-observability-for-the-ai-powered-enterprise

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Des Traynor, co-founder of Intercom, joins Pigment co-CEO Eléonore Crespo to discuss how he transformed Intercom to meet the AI era by scrapping existing roadmaps, rebuilding critical processes, and launching Fin – one of the fastest-growing AI agents in customer support.
Des shares the story of the “weekend that changed everything” after the launch of ChatGPT, why Intercom switched to outcome-based pricing, how AI is decreasing the costs of exploration for business leaders, and what it takes to build products when uncertainty becomes the norm.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/intercom-des-traynor-how-we-rebuilt-the-company-for-the-ai-era

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ElevenLabs co-founder Mati Staniszewski joins Pigment co-CEO Eléonore Crespo to discuss how voice AI is transforming the way humans interact with machines and each other.
Mati co-founded ElevenLabs in 2022 with a vision to make voice the primary interface between humans and technology. In just three years, the company has become the global leader in AI voice, powering millions of conversations weekly and helping to restore voices to people who've lost them. In this conversation, he shares how small autonomous teams ship faster than traditional hierarchies, why emotion and imperfection matter just as much as accuracy, and what happens when language barriers finally fall.

Read the key takeaways here: https://www.pigment.com/perspectives-podcast/elevenlabs-mati-staniszewski-why-your-voice-will-be-the-new-ai-interface

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