Product-Led AI

Traditional CRMs compress customer relationships into rigid database fields, losing critical context along the way. AI needs rich, unstructured data to do meaningful work—but most companies have their customer information scattered across email, call recordings, Slack, and support tickets that never talk to each other. Lightfield co-founders Keith Peiris and Henri Liriani (who previously scaled Tome to 20 million users) believe the solution is a "database-first" AI CRM that automatically captures and indexes every customer interaction, creating a queryable lake of context. They're building for a new generation of technical founders who are approaching go-to-market like engineering a machine rather than industrializing traditional sales processes. The vision: transform the CRM from a sales tool into a company-wide "hub of customer truth" that keeps entire organizations connected to what customers actually need, democratizing access to customer insights beyond just the sales team. You can read a transcript of this interview here: https://productledaipod.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

AI is great at making things up (and very quickly, in large quantities). Crypto excels at verifying what's real. How can the two technologies complement one another? Former Coinbase CTO Balaji Srinivasan believes crypto can be an accelerant to AI development and adoption in finance, employment, government, and more by providing "proof of human" verification through open blockchain and open backends that can be indexed. Along the way, he says, this pairing of technologies can create jobs, mitigate AI's damage to the public web (in the form of excess spam and corrupted training data), and help democratize disciplines such as science and journalism. You can read a transcript of this interview here: https://productledaipod.com/podcasts/is-crypto-an-ai-accelerant/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Getting AI to do what we want it to comes down to understanding how intelligence actually works. AI pioneer Mustafa Suleyman has been at the forefront of the technology through several major leaps forward, and believes we're getting very close to the day where AI fades into the background as it intelligently powers nearly everything we do on computers. Now the CEO of Microsoft AI, Suleyman has had a long and impactful career that includes co-founding DeepMind, serving as Google’s VP of AI Policy and Products, and co-founding Inflection. You can read a transcript of this interview on https://productledaipod.com/ You can watch the video of this interview on YouTube here: https://youtu.be/cNzRviY4Ei8 Learn more about your ad choices. Visit megaphone.fm/adchoices

While most other AI chat interfaces today are aimed at saving humans time, Replika is designed for the opposite. As one of the first AI "friends", the chatbot is designed for humans to spend quality time with, having meaningful conversations and fostering deep connections. When Eugenia Kuyda founded the company in 2017, she figured Replika would be one of many choices people would have for AI friends. Years later, they are one of the only ones available. As AI chat interfaces become more sophisticated and take on more use cases, how does Replika stay competitive while staying true to its north star of increasing human happiness? You can read the transcript of this interview on https://productledaipod.com/ You can watch the video of this interview on YouTube here: https://youtu.be/1Y5erz0OH-o Learn more about your ad choices. Visit megaphone.fm/adchoices

Guest episode hosted by Greylock partner Saam Motamedi. Just as app tracking transparency rules shut the door on targeted ads, AI opened up new channels of customer engagement and personalization. Fermat is built on the convergence of those two paradigm shifts. The company provides AI-powered tooling and infrastructure for distributed commerce businesses to thrive in the post-ATT world. This episode originally appeared on Greymatter.  You can read the transcript from this interview at https://productledaipod.com/ You can watch the video of this interview at https://youtu.be/Zh-rlx1RjUY?si=V9oZZx-1ejbWoRKs Learn more about your ad choices. Visit megaphone.fm/adchoices