Tell, Don’t Show: the Mass Misuse of Microcopy by Relly Annett-Baker
Join me on a fast and furious tour of all the ways we screw up helping users do what they came to do. We’ll see exhibits from the following categories of UI horrors:Sticky bandageVow of silenceOvereager assistantThe only customer is youand my personal least-favouriteTo you this is a tool to get work done, to me this is artDo you want fewer leaky funnels, better user created data, and to be able to meet the needs of different user groups through one interface? We’ll then take a look at how to achieve this by building better instructions, fallbacks and reroutes into products and tools. All through the power of simple, effective, well-placed sentences.
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26:35
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26:35
Turning Conflict into Collaboration - The Content Design of Civil Discourse by David Dylan Thomas
In the current political climate, it seems like we’ve all but given up on productive, respectful discourse. However, there are simple design and content design choices we can make that encourage collaboration over conflict, even when dealing with hot-button issues.In this session we’ll look at real-world examples of how the way we phrase a question or design an interaction can have a huge impact on the quality of conversation, and the three rules they share.
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33:07
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33:07
Scaling your Scrappy Research Process by Danielle Green
Like most aspects of product and development, research looks very different at startups compared to enterprise businesses. But how does the transition actually happen? How do you know when it is time to move from one research approach to another?This presentation will address how to determine which research practices best fit your organization and what you need to do to level up your research when the time is right.Learn how to anticipate these process changes and become an effective research powerhouse on the other side.
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28:07
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28:07
Design System Lies by Stephen Hay
Design systems come with promises. Sometimes, though, they don't deliver. Our assumptions and expectations about such systems are partly to blame. But there is hope! By recognising design systems for what they are, we can use them more effectively.
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25:45
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25:45
AI by Design by Dan Saffer
Most AI projects fail. Some fail quietly before launch; some fail spectacularly publicly, becoming another media horror story about AI. Why does this happen? Because the current process for designing AI products and services is broken, especially when it comes to product strategy—what projects to pursue. But a new approach to designing AI is possible, one that instills more cooperation between designers, PMs, data scientists, and engineers.This talk walks through a new method that has been developed over many years at Carnegie Mellon University's Human-Computer Interaction Institute. This method uses elements of user-centered design and technology capabilities to find situations where moderate technical performance, high value, and low risk combine to make successful AI projects.This talk looks specifically about not just how, but also where and when AI should be deployed—and why most companies are doing AI wrong.
Full talks from UXLx: User Experience Lisbon, the largest European UX Training Conference, set in Lisbon, Portugal. Live since 2010.
Organised by Xperienz Research and Design.
Netherlands