Microsoft Teams Insider

James Parkes, Senior Product Manager for Microsoft Teams Call Quality Management, Siunie Sutjahjo, Principal Product Manager for Microsoft Teams Meeting, and Victor Guzman, Senior Technical Program Manager, all at Microsoft, discuss the latest advances in Microsoft Teams call quality tools and reporting.

• How CQD has evolved from on-prem monitoring to cloud-scale Power BI reporting with over 45 report pages in the latest v5.3 release

• The new intelligent classifiers: around 40 models that move beyond legacy network averages, using real user feedback as ground truth to pinpoint issues at the device, compute and network level

• How remote and local models identify whether a quality issue originates from a user's machine, their network or a dominant participant affecting others in the call

• A walkthrough of the Power BI QER reports, including the search report, user health details and media health as starting points for troubleshooting

• Silent test call: a full bi-directional media stream test for proactively evaluating network readiness, available for Microsoft Teams Premium users

• Admin-initiated remote log collection: how IT admins can now pull client logs directly from the Teams Admin Centre without relying on end users

Thanks to Neat, this episode's sponsor, for their continued support of Empowering.Cloud

Brian McGough, Principal Program Manager at Microsoft, gives a behind-the-scenes look at how change communications work across the Microsoft 365 ecosystem and what's coming next.

• How Message Center has grown from 50 posts a month to over 225, and the operational complexity behind keeping hundreds of live posts up to date

• The targeting system behind Message Center, from licensing-based filtering to tenant-specific notifications across multiple clouds including GCC, GCC High, and DoD

• Microsoft's modernised approach to change management, introducing frontier, standard, and deferred release options that give admins more control over when changes reach their users

• The new MCP servers for Message Center and Roadmap data, and how they unlock conversational, tenant-grounded insights

• Why customer feedback on Message Center posts genuinely drives change, including stopping feature rollouts and reversing retirements

Thanks to Landis, this episode's sponsor, for their continued support of Empowering.Cloud

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for May 2026.
Many thanks to Logitech for their continued support.
• Microsoft 365 E7 and Agent 365 GA
• New Models in Copilot • Cowork gets Skills, Plugins and Mobile
• AI Skills in SharePoint • Modernising M365 Change Management – New MCPs
• Teams Phone Multi-line GA
• Teams Devices News & New Devices
• Upcoming Events 
Useful Links: 
Briefings
Understanding Express Install for Microsoft Teams Rooms
Microsoft 365 Roadmap and Azure Updates (Roadmap) MCP Explained
FIRST LOOK: Neat Board 32 & Neat Pad Pro - Devices for Every Meeting Room
NEW Neat Board 32 & Neat Pad Pro: Full Product Walkthrough & Key Features
Teams Insider Podcasts
What is Microsoft 365 Frontier, Work IQ, Cowork and Agent 365 with a Copilot Global Black Belt
Microsoft 365 Copilot Cowork Explained with Bas Brekelmans, Software Engineer at Microsoft
Creating a First Class Microsoft Teams Rooms Experience at Their New London HQ with Damian Lewis at BSI
Microsoft Teams for Frontline Workers: Market Opportunity and Enterprise Mobility with Spectralink

Graham Hosking, Senior AI Solutions Engineer at Microsoft, discusses Copilot Skills, Cowork, and the rapidly evolving world of agentic AI across the Microsoft stack.

• How businesses are navigating AI adoption and why there is no silver bullet for enterprise AI

• What Copilot Cowork is and how it takes Microsoft 365 Copilot to the next level with multi-threaded task automation

• Skills as reusable blocks of instructions that simplify complex business processes like RFPs without needing multiple agents

• The spectrum from declarative agents to Copilot Studio to pro-code solutions on Azure Foundry

• MCP servers and plugins extending Cowork's reach to third-party systems like Salesforce

• Computer use arriving via Windows 365 plugins, unlocking automation for legacy systems without APIs

• Sovereign data considerations and Anthropic model availability across Europe

Thanks to Barco, this episode's sponsor, for their continued support of Empowering.Cloud.

Brett Johnson, Copilot Global Black Belt at Microsoft, returns for a second discussion to decode some of the biggest developments in the Microsoft 365 Copilot ecosystem.

• What the Frontier Program is, how it differs from public preview, and how organisations can get early access to the latest AI innovations on a per-user basis

• How Anthropic models are now integrated into Microsoft 365 Copilot, including data sovereignty considerations and the path to EU availability

• Work IQ explained: the intelligence layer combining Microsoft Graph, memory and real-time inference to supercharge Copilot experiences

• Cowork in action: how the Anthropic-powered agent creates documents, manages calendars and processes complex multi-step tasks in a secure cloud container

• Brett's vibe coding journey, building an astrophotography automation tool with Claude and VS Code, and why personal AI projects accelerate workplace adoption

• Agent 365 goes GA: what it means for governing, managing and securing the growing number of AI agents across organisations, including third-party integration via the Agent 365 SDK

Thanks to Luware, this episode's sponsor, for their continued support of Empowering.Cloud