Callum Moore is an Enterprise Product Manager for Microsoft Teams at a global organisation supporting nearly 400,000 users. Drawing on his experience across professional services, healthcare, retail, and banking, Callum shares practical insights into managing Teams at scale.• Client Health and Admin Tools: New Teams Admin Center dashboards are available for monitoring client version compliance, crashes, and update failures. These tools offer a more accessible way to identify issues that may otherwise go unreported and influence user perception.• User Experience and Communication: The benefits of promoting smaller, user-focused features—such as keyboard shortcuts—and using tools like Viva Engage or Copilot to support internal communications. Callum encourages creating informal spaces for users to explore features at their own pace.• AI and Copilot Integration: The conversation touches on how AI is influencing product management and organisational structures. Callum notes the growing need for concise, actionable information to keep pace with Microsoft’s evolving roadmap.• Feedback and Community: Emphasising the importance of two-way dialogue, Callum encourages organisations to share feedback with Microsoft and engage with peers to surface common challenges and influence product direction.• Troubleshooting and Network Testing: The episode also explores upcoming features like silent test calls and remote log collectionThanks to Landis for sponsoring this podcast episode and for their ongoing support.
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Microsoft Teams Update - July 2025
Microsoft Teams Monthly Update - July 2025Microsoft FY26Skype for Business Server Subscription Edition GASummarise transferred calls in Teams with CopilotTeams client health dashboardTeams client Silent Test CallsTeams Rooms Pro Portal AlResearcher and Analyst Agents GAReal-time voice is coming in M365 Copilot EventsThanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud
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Microsoft's AI Shift and Fastest Ever Changes with Mary Jo Foley
Mary Jo Foley, celebrated tech journalist and current Editor in Chief at Directions on Microsoft, joins the podcast to delve into the rise of AI and Copilot at Microsoft and the ever-increasing pace of change.Mary Jo's journey from tech journalism to leading content strategy at Directions on MicrosoftInsights into how enterprise organizations are navigating Microsoft's swift AI advancementsThe impact and challenges of Microsoft's Copilot and agent offerings on enterprise licensing and strategyChallenges understanding the complexities of Microsoft's pricing and licensing models, particularly regarding new AI servicesThanks to AudioCodes, this episode's sponsor, for their continued support.
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Operators Driving Customer Success - Colt and AudioCodes Live Platform strategic partnership
David Renfree, Manager of UC Sales Specialists at Colt Technology Services, and Jason Wyatt, EMEA Marketing Director at AudioCodes, discuss evolving operator services and how Colt is innovating in enterprise connectivity through their partnership with AudioCodes.Strategic Partnership: Colt utilizes AudioCodes Live Platform to enhance enterprise voice services and efficiencyAward-Winning Cooperation: Colt recognised by AudioCodes for excellence as Live Platform and Service Provider of the YearTailored Solutions: Offers flexible, multi-vendor integration to meet diverse enterprise requirementsAdvanced UC Management: Provides comprehensive service management for both cloud and on-premise environmentsAI and Business Impact: Focuses on AI-driven solutions for superior business outcomes beyond traditional telecomThanks to AudioCodes, this episode's sponsor, for their continued support
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Transforming Meeting Spaces with AI: The year ahead, Mehryn Corrigan, WW Channel Sales Teams Rooms
Mehryn Corrigan, Microsoft Global Channel Sales lead, Microsoft Teams Rooms, discusses the evolution of Teams Rooms and AI and the future of meeting spaces.AV and IT Convergence: Exploring the integration of AV and IT in meeting room setups and how partners are evolving their rolesAI in Meeting Rooms: Enhancements such as speaker recognition, AI assistants, and Copilot are transforming meeting experiencesSimplifying Room Deployments: Efforts to streamline setup and management are making modern meeting rooms more accessibleFuture Opportunities for Partners: With the addition of Microsoft Places and AI, partners are poised to expand their service offerings beyond hardwareThanks to Jabra, this episode's sponsor, for their continued support.
Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.
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