The Zero100 Podcast

The Zero100 mailbag is open – and the questions inside reveal what's really keeping supply chain leaders up at night. With a little help from our own agentic AI sorting system, Chief Content Officer Matt Davis, Principal, Research Jenna Fink, and VP, Research Geraint John tackle what they've been hearing from the community. How do you move logistics from dashboards to execution? How do you orchestrate multiple AI agents on the same process? And how do you transform operations when the same people driving change are also keeping everything from falling apart?
How to sell a data cleanup project (and the CPG that cut 192 hours of downtime) (02:12)
Why procurement is having its AI moment (05:37)
The transformation paradox: how do you change while keeping the wheels turning? (08:20)
Orchestration: Zero100's word of the year (12:05)
The visibility-to-execution gap (and why logistics is lagging) (16:26)
Getting agents to actually work together (20:37)

After 25 years at L’Oréal, Vanessa Clemendot made the leap from beauty to biopharma – and into a workforce being redefined by AI. Now SVP, Global Supply Chain at Sanofi, Vanessa sits down with Caroline Chumakov, Principal, Research at Zero100, to unpack the shift from siloed execution to cross-functional orchestration, the rise of judgment over computation as agents handle the heavy lifting, and why data literacy is now table stakes.
Vanessa Clemendot’s career across 25 years, 10+ roles, and 3 continents (00:55)
The first 90 days at Sanofi (03:58)
Working with AI: where computation ends and judgment begins (06:12)
Who owns the tech stack? It’s not one team (09:34)
One dataset + real time decisions = planning in orchestration (11:23)
M&A and divestitures across newly split supply chains (13:55)
Day one advice: trusting your gut (19:08)

While Davos headlines focused on Trump and tariffs, Zero100’s CEO Olly Sloboda and Chief Research Officer Kevin O'Marah came back with a different perspective. Fresh from four days of meetings with CEOs, COOs and heads of supply chain, they debrief on what they heard on the ground: why leaders are surprisingly optimistic in a time of turbulence, how the AI conversation has evolved from pilots to full workflow redesigns, and why cybersecurity emerged as a top threat to business continuity – even above geopolitical uncertainty.
Welcome to Davos: The vibe on the ground (01:02)
What supply chain leaders were actually focused on (02:56)
Why leaders are surprisingly optimistic despite uncertainty (04:58)
From AI pilots to redesigning workflows for an agentic world (08:54)
Cybersecurity: The uncomfortable truth COOs see (12:22)
What now? Practical moves for operators (15:57)
Final thoughts: Why human connection still matters (18:41)

Think consumers just don’t get supply chain? Think again. Nearly half belong to personas that see its impact – and that awareness is changing how price increases land, how trust holds, and what “value” really means. On this episode, VP, Data & Analytics Cody Stack sits down with Chief Research Officer Kevin O’Marah and Director, Data Science Julia Dahlgren to break down what Zero100 learned from our survey of 14,000 shoppers across seven countries. For leaders still anchored to shelf price alone, this conversation offers a clearer view of what shapes consumer decisions as prices rise – and practical moves to use now.
The big question: Can supply chains under pressure keep customer trust? (01:15)
Inside Zero100’s 14,000-consumer survey – and where the data surprised us (02:23)
Breaking the myth of “the customer”: five emerging personas (04:21)
What shoppers are trading off and what’s keeping them loyal (11:54)
Keeping customers in a higher-price world: High-impact moves for supply chain leaders (18:36)
Where supply chain awareness goes next (22:27)

Is your annual planning cycle obsolete before it's approved? This week, Zero100 VP, Research & Advisory Services Lauren Acoba, VP, Research, Kelly Coutinho, and Principal, Research, Justin Gillebo break down Continuous Planning, a new operating model that shortens the distance between signal and response. They explore what Continuous Planning is (and what it isn’t), where AI genuinely helps, and why coordination matters as decision cycles compress. A practical guide to spotting bottlenecks, evolving planning roles beyond spreadsheets, and knowing where to start.
So… what is Continuous Planning? (01:53)
The Covid inflection point – and why legacy planning struggles under faster cycles (03:22)
Continuous Planning as a system, not a tool (04:57)
AI: The magic ingredient for modern planning (06:12)
Why planning speed needs orchestration (07:13)
The evolution of the planner: From spreadsheet mechanic to orchestrator (13:10)
How Novartis is making Continuous Planning work in the wild (17:40)
A practical path to Continuous Planning (18:50)
What changes next (and what won’t) (21:45)