Influencing Leadership with Nora Jones (Episode 105)
Send us a textAs an #SRE how do you influence senior leadership to get support and priority for the things you care about?To answer this question I'm joined by Nora Jones, founder of Jeli and now Head of Pricing, Product Strategy and Growth at PagerDuty. Our conversation touches on...🤝 How understanding needs to flow both ways (between engineers and leaders)🎨 Reliability is as much an art as a science📝 Using napkin math to start conversations🧠 Understand the system (your org) before trying to change it💬 Using micro-interactions to gradually implement change...and so much more.You can find Nora on:LinkedIn: https://www.linkedin.com/in/norajones1/You can find more about PagerDuty here: https://www.pagerduty.com/nlp/trial-sign-up/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
Send us a textThis week I do a retrospective on the Slight Reliability podcast.👂 How many people listen to it?❤️ How do I feel about the show?🎉 What's going well?🪴 What could be better?❔ What's next for the show?If you want to check out the podcast that came before Slight Reliability, you can find Performance Time archived on YouTube here:https://www.youtube.com/@performance-timeYou can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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Burnout with Colette Alexander (Episode 103)
Send us a textHave you burned out at work? What was your experience? How did you work through it?This week I'm joined by the incredible Colette Alexander to discuss what burnout is, what it means, and we both share our personal experiences burning out at work. We cover...🔥 What is burnout?❓ Why does it happen?🫀 What are the symptoms?🥊 Fight, flight, or freeze🧑🚒 Advice on how to recover...and much more.Resources from the show...Why you're so angry at work (and what to do about it) by Natalie Rothfels https://www.lennysnewsletter.com/p/why-youre-so-angry-at-workBurnout (book) by Amelia and Emily Nagoski https://www.burnoutbook.net/ How to do nothing (book) by Jenny Odell https://www.penguinrandomhouse.com/books/600671/how-to-do-nothing-by-jenny-odell/You can find Colette on:LinkedIn: https://www.linkedin.com/in/colette-alexander-4168267/You can find the This Is Fine! podcast here: https://www.thisisfinepod.com/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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Mobile Observability with Hanson Ho (Episode 102)
Send us a textThis week I'm joined by the wonderful Hanson Ho to discuss the unique challenges and opportunities in making our mobile apps observable! We cover...📱 The mobile/backend observability divide✍️ The challenge of distributed tracing on mobile apps🌏 The entire device runtime environment matters for your app👤 The quest for user-centric mobile observability✅ Advice on how to get started with mobile observability...and much more.You can find Hanson on:LinkedIn: https://www.linkedin.com/in/hanson-ho/Bluesky: https://bsky.app/profile/bidetofevil.wtfYou can find out more about Embrace at https://embrace.io/You can find Stephen on:LinkedIn: https://www.linkedin.com/in/stephentownshend/Bluesky: https://bsky.app/profile/slightreliability.bsky.socialYouTube: https://www.youtube.com/c/SlightReliabilityInstagram: https://www.instagram.com/slight_reliability/TikTok: https://www.tiktok.com/@the_kiwi_sre
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Intro to Resilience Engineering with Michelle Casey (Episode 101)
Send us a textThis week on the I'm joined once more by SRE leader Michelle Casey who gives a broad and shallow introduction to resilience engineering. We cover...🏋️♀️ Reliability VS Robustness VS Resilience🧩 What is a complex system?🔢 Safety one/safety two🧠 Mental models😩 Human error...and so much more.Resources from this episode:Four concepts for resilience (paper) by Dr. David Woods https://www.researchgate.net/publication/276139783_Four_concepts_for_resilience_and_the_implications_for_the_future_of_resilience_engineeringBuilding and revising adaptive capacity sharing for technical incident response (paper) by Dr Richard Cook and Dr Beth Long https://www.researchgate.net/publication/344259449_Building_and_revising_adaptive_capacity_sharing_for_technical_incident_response_A_case_of_resilience_engineeringSystems Thinking for Incident Analysis (talk) by Laura Nolan from LFI Conf 23 https://www.youtube.com/watch?v=-uXGg3g2ypsHow Complex Systems Fail (website) by Dr. Richard Cook https://how.complexsystems.fail/A Tale of Two Safeties (book) by Erik Hollnagel https://erikhollnagel.com/A Tale of Two Safeties.pdfFrom Safety One to Safety Two (book) by Erik Hollnagel https://www.england.nhs.uk/signuptosafety/wp-content/uploads/sites/16/2015/10/safety-1-safety-2-whte-papr.pdfResilience: It's not you, it's the System (talk) by Dr Carl Horsley https://www.youtube.com/watch?v=ugC3GTKt23UAbove the line / Below the line (paper) by Dr Richard Cook (not original link) https://www.researchgate.net/figure/Above-the-Line-Below-the-Line-framework-adapted-with-permission-Cook-Woods-2016_fig3_333091997How Your Systems Keep Running Day After Day (talk) by John Allspaw https://www.youtube.com/watch?v=xA5U85LSk0MBehind Human Error (book) https://www.amazon.com.au/Behind-Human-Error-David-Woods/dp/0754678342The Field Guide to Human Error Investigations (book) by Sydney Dekker https://www.humanfactors.lth.se/fileadmin/lusa/Sidney_Dekker/books/DekkersFieldGuide.pdfThe Howie Guide (paper) by Dr Laura Maguire, Nora Jones and Vanessa Granda https://howie-guide.pagerduty.com/Resilience Engineering: Where do I start? (website) by Lorin Hochstein https://www.resilience-engineering-association.org/resources/where-do-i-start/The STELLA report (paper) https://snafucatchers.github.io/DORA Communtiy Discussion - Resilience Engineering (discussion) https://www.youtube.com/watch?v=g3cEJ7njJbcThis Is Fine! (podcast) by Colette Alexander and Clint Byrum https://www.thisisfinepod.com/the-pod
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