Leaders aren’t born, they’re made. This Monday show helps you discover leadership wisdom through insightful conversations. Independently produced weekly since 2...
713: How to Grow From Feedback, with Jennifer Garvey Berger
Jennifer Garvey Berger: Changing on the Job
Jennifer Garvey Berger is cofounder and CEO of Cultivating Leadership, a consultancy that serves executives and teams in the private, non-profit, and government sectors. Her clients include Google, Microsoft, Novartis, Wikipedia, and Oxfam International. She is the author of four leadership books, including now in it’s second edition, Changing on the Job: How Leaders Become Courageous, Wise, and Steady in an Anxious World*.
We often think about feedback as something we give to someone else. What if, in addition to that, feedback is an opportunity for both parties to learn and grow. In this conversation, Jennifer and I explore how this can open a door to some of the best leadership work we do.
Key Points
If we view feedback as only giving our truth to someone else, we’ve missed a huge opportunity for growth.
Start by separating what happened from the interpretation of what happened.
Get curious about your own response: what made you react so strongly?
Talk it out. You have to welcome someone else into your thinking if you’re going to really learn.
Invite in how the other person sees the situation. Consider saying, “I’m really interested in what this looked like from your perspective.”
The process of unwinding what you hear is the good work of leadership and some the best work you can do.
Build a solution together.
Resources Mentioned
Changing on the Job: How Leaders Become Courageous, Wise, and Steady in an Anxious World* by Jennifer Garvey Berger
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
Essentials of Adult Development, with Mindy Danna (episode 273)
How to Give Feedback, with Russ Laraway (episode 583)
How to Lead Better Through Complexity, with Jennifer Garvey Berger (episode 613)
Production Credit
Coaching for Leaders is edited by Andrew Kroeger. Production support is provided by Sierra Priest.
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36:23
712: Clarifying Values for a Workplace People Love, with Anne Chow
Anne Chow: Lead Bigger
Anne Chow was the CEO of AT&T Business and the first woman of color CEO in AT&T’s 140+ year history, responsible for leading a $35B global operating unit of over 35,000 people. She was named to Fortune’s Most Powerful Women in Business twice and today serves on a number of boards, including FranklinCovey, 3M, and CSX. She is the author of Lead Bigger: The Transformative Power of Inclusion.
We all know the importance of values, but it’s often hard to know where to begin when clarifying them with a team. In this conversation, Anne and I explore how to align on values that support a great culture and move towards a vision.
Key Points
Values and ideologies are distinct. Leading bigger means honoring diverse ideologies while aligning on core values.
Bigger leaders have the courage to admit and cite situations where they fall short.
When asking people to craft values, invite them to start by individually considering their personal values.
When discussing values as a group, highlight both the common agreements and also the outlying ideas.
Leaders must ultimately decide which values best embody the culture and vision of their organization.
Bring in different stakeholders to do a gut check on whether the values are legitimate.
Measure behaviors against values and review and update values and metrics regularly.
Resources Mentioned
Lead Bigger: The Transformative Power of Inclusion by Anne Chow
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Create Team Guidelines, with Susan Gerke (episode 192)
How to Discover What Others Value, with Joe Hart (episode 616)
How to Prevent a Team From Repeating Mistakes, with Robert “Cujo” Teschner (episode 660)
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39:46
711: Turning Down the Temperature on Outrage, with Karthik Ramanna
Karthik Ramanna: The Age of Outrage
Karthik Ramanna is a professor of business and public policy at the University of Oxford’s Blavatnik School of Government, where he has served as director of one of the world’s most diverse leadership programs. Previously a professor at Harvard Business School, he studies how organizations and leaders build trust with stakeholders. He is the author of The Age of Outrage: How to Lead in a Polarized World.
In a lot of ways, leadership is better than it was a generation ago. One way that it isn’t better? Figuring out how to lead effectively in an increasingly polarized world. In this conversation, Karthik and I explore what leaders can do to turn down the temperature on outrage.
Key Points
We tend to frame effective leadership as heroic. In times of outrage, the virtue of temperance becomes essential.
A leader will never fully address the demands made of them, regardless of how well they act.
Even when a leader resolves problems, they will be viewed as part of the problem.
Anticipate times of outrage and create spaces that calm people physically and help them connect with each other.
Establish rules of engagement outside moments of outrage so that you have a starting point.
Create pre-arranged workgroups that can help illuminate a path forward for the larger organization.
Resources Mentioned
The Age of Outrage: How to Lead in a Polarized World by Karthik Ramanna
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Create Team Guidelines, with Susan Gerke (episode 192)
The Way Out of Major Conflict, with Amanda Ripley (episode 529)
Three Practices for Thriving in Negotiations, with William Ury (episode 669)
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37:26
710: Becoming an AI-Savvy Leader, with David De Cremer
David De Cremer: The AI-Savvy Leader
David De Cremer is the Dunton Family Dean of the D'Amore-McKim School of Business and professor of management and technology at Northeastern University. He's also an affiliated faculty member at the Institute for Experiential AI at Northeastern University and an affiliated researcher at the Center for Collective Intelligence at MIT. His newest book is titled The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work*.
We’ve all heard the warnings that AI is going to take our jobs. That’s certainly a possibility in the long term, but the story emerging, at least for now, is looking a little different. In this episode, David and I discuss how leaders can use AI to augment, not replace, human intelligence.
Key Points
AI is substantially different than prior digital transformations, and adoption efforts are failing at alarming rates.
Instead of leading, too often leaders are being too deferential to data and analytics teams.
Your expertise is exactly what your organization needs to deploy AI successfully.
Leaders who learn the fundamentals of AI will play an essential role in narrating dialogue between the technology experts and everyone else.
Get just enough foundational knowledge with statistics and modeling to communicate with the data and analytics folks better.
Resources Mentioned
The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work* by David De Cremer
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Solve the Toughest Problems, with Wendy Smith (episode 612)
How to Begin Leading Through Continuous Change, with David Rogers (episode 649)
Principles for Using AI at Work, with Ethan Mollick (episode 674)
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37:41
709: Help Your Team Coach Each Other, with Keith Ferrazzi
Keith Ferrazzi: Never Lead Alone
Keith Ferrazzi is an entrepreneur and global thought leader in high-performing teams and Chairman of Ferrazzi Greenlight and its Research Institute. He is the author of the New York Times bestseller Who’s Got Your Back and bestsellers like Never Eat Alone, Leading Without Authority, and Competing in the New World of Work. His newest book with Paul Hill is titled Never Lead Alone: 10 Shifts from Leadership to Teamship*.
Whenever I’m having a conversation with someone about getting better at coaching, it’s almost always through the lens of, “How do I do it well?” In this conversation, Keith and I explore another perspective most of us miss: how does the team do coaching better for each other.
Key Points
Good leaders give feedback and hold people accountable. Great leaders ensure the team gives feedback and holds people accountable.
Teamship starts right at the start. Organizations like e.l.f. Beauty begin these practices during onboarding.
We over-index on mindset. Starting with the right practices will shape the beliefs that help teamship emerge.
Use an open 360 where people share one thing they appreciate/admire/respect and one thing they suggest.
The 5/5/5 Learning Roadmap invites team members to share a struggle, respond to questions, and receive feedback.
We’re used to feedback being directive. Feedback from peers is data. We can consider it without acting on it.
Resources Mentioned
Never Lead Alone: 10 Shifts from Leadership to Teamship* by Keith Ferrazzi
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How Top Leaders Influence Great Teamwork, with Scott Keller (episode 585)
Becoming More Coach-Like, with Michael Bungay Stanier (episode 680)
Team Collaboration Supports Growth Mindset, with Mary Murphy (episode 695)
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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
Leaders aren’t born, they’re made. This Monday show helps you discover leadership wisdom through insightful conversations. Independently produced weekly since 2011, Dr. Dave Stachowiak brings perspective from a thriving, global leadership academy, plus more than 15 years of leadership at Dale Carnegie. Bestselling authors, expert researchers, deep conversation, and regular dialogue with listeners have attracted 40 million downloads and the #1 search result for management on Apple Podcasts. Activate your FREE membership to access the entire leadership and management library at CoachingforLeaders.com
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