PodcastsTechnologieSupra Insider

Supra Insider

Marc Baselga, Ben Erez
Supra Insider
Nieuwste aflevering

105 afleveringen

  • Supra Insider

    #104: Why the best talent fails in the wrong environment | Hiten Shah (CEO @ Crazy Egg, ex- Dropbox)

    30-03-2026 | 1 u. 16 Min.
    What if the reason great talent keeps failing at your company has nothing to do with the talent — and everything to do with the environment you built around them?
    In this episode of Supra Insider, Marc Baselga and Ben Erez sit down with Hiten Shah, serial entrepreneur and co-founder of Crazy Egg, who recently had his first-ever job as a PM at Dropbox after selling his company to them. That 15-month experience as an individual contributor — after a lifetime of being the one who owned the environment — completely changed how he thinks about leadership. Hiten unpacks the viral post that kicked off this conversation and introduces a framework most people have never articulated: vibe leads to environment, and environment leads to culture.
    They explore what happens when leaders lose ground-level visibility, why escalation is actually healthy in large organizations, and how Hiten’s startup FYI built a concrete interview process to hire specifically for environment fit. The conversation moves through the Toby Lütke / Shopify story, the “nothing changes without fireworks” principle, and why most CEOs are outsourcing environment visibility to the wrong people — before pivoting into Hiten’s current obsession: running OpenClaw bots inside Slack, pair prompting, and how a two-bot thread with 800 messages built an entire product without Hiten touching a line of code.
    If you’re a founder who’s started to feel like a prisoner in the company you built, a leader trying to figure out why strong people keep underperforming, or a non-engineer looking to get serious leverage from OpenClaw bots without using Claude Code — this episode is for you.
    All episodes of the podcast are also available on Spotify, Apple and YouTube.
    New to the pod? Subscribe below to get the next episode in your inbox 👇
    Want company-specific interview intel?
    If you’re preparing for PM interviews at OpenAI, Google, Stripe, DoorDash, Uber, or Figma… we think you’re going to love Insider Loops. You can read about it in Ben’s LI post, Marc’s LI post or check out the site directly below.
    In this episode, we covered the following topics:
    * (02:07) What inspired Hiten’s post: years of work and his first-ever job at Dropbox
    * (05:57) “There are no shitty people at work, only shitty environments”
    * (16:48) The vibe-environment-culture sequence: why vibe comes before everything
    * (23:15) The leadership secret nobody says out loud: leaders make people work their way
    * (27:04) Toby Lutke, Shopify, and the cost of cosplaying as a public company CEO
    * (32:10) “Nothing changes without fireworks”: the DOD uncle anecdote and Brian Chesky
    * (35:30) How to recruit for environment fit: Hiten’s concrete interview process at FYI/Nira
    * (39:10) The WHO method for hiring executives and why it works
    * (44:35) What triggers an environment reset: when you’re off-goal or moving too slowly
    * (57:11) Why bots belong inside Slack, not outside it
    * (01:00:50) Pair prompting: humans and bots in the same channel, and the 800-message two-bot thread
    * (01:05:30) Giving bots access to your codebase and why it feels like magic
    * (01:12:05) Where to find Hiten and what he wants from the audience
    * (01:13:33) Gratitude Corner: Morgan Brown and how he helped Hiten through his first job
    * And more!
    Links:
    * Hiten Shah Website: https://www.hiten.com/
    * Hiten Shah X: https://x.com/hnshah
    * Hiten Shah: https://www.linkedin.com/in/hnshah/
    * Morgan Brown: https://www.linkedin.com/in/morganb/
    * Courage to be Disliked (book mentioned by Ben and Hiten): https://www.amazon.com/dp/1501197274
    * Who is Michael Ovitz (Biography): https://www.amazon.com/dp/1591845548
    * Marc: https://www.linkedin.com/in/marcbaselga/
    * Ben: https://www.linkedin.com/in/benerez/
    If you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed:
    To support the podcast, please check out the links below:
    * Check out Ben’s AI Practice Copilot and top-rated Maven course: Self-Paced PM Interview Bootcamp: Product Sense & Analytical Thinking (selected by Lenny Rachitsky as a top course 🔥). Get 25% off the course with promo code suprainsider (auto-applied here).
    * Supra has teamed up with Maven to bring you something special – courses that our own community members have personally curated. And because you’re part of the Supra family, you can get up to 35% in some of these handpicked selections with code SUPRAxMAVEN.


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com
  • Supra Insider

    #103: What senior product people should know about fractional work | Ben Erez

    23-03-2026 | 1 u. 15 Min.
    What does it actually take to make fractional work sustainable, not just for a few months, but as a real career path?
    In this special solo session, Ben Erez shares everything he’s learned about fractional product work from two distinct perspectives: as Head of Product at Continuum (a Series A marketplace for fractional executives that eventually shut down) and from his own two years doing fractional work. He walks through the foundations that set you up for success, how to actually find work and structure engagements, and most importantly, how to make it sustainable and not die. Ben is ruthlessly honest about what worked, what failed, and why intentionality is the difference between loving fractional work and hating it.
    He covers the counterintuitive truth that narrow positioning beats broad positioning (using Phil Carter as a case study), why you need to learn to enjoy marketing yourself or you’ll burn out, and the three non-negotiable requirements for any engagement (relevant expertise + urgent need + budget). Ben shares real revenue data showing the spiky, unsteady income reality, explains the “feast or famine” trap that kills most fractional careers, and why he’s skeptical that demand aggregators will ever crack this market at scale. Plus, tactical advice on pricing, the transition from being helpful for free to asking for money, and why referrals beat every other channel.
    If you’re exploring fractional work as a side hustle, between full-time roles after a layoff, or considering it as a long-term path—this session is for you.
    All episodes of the podcast are also available on Spotify, Apple and YouTube.
    New to the pod? Subscribe below to get the next episode in your inbox 👇
    Want company-specific interview intel?
    If you’re preparing for PM interviews at OpenAI, Google, Stripe, DoorDash, Uber, or Figma… we think you’re going to love Insider Loops. You can read about it in Ben’s LI post, Marc’s LI post or check out the site directly below.
    In this episode, we covered the following topics:
    * (01:35) Why fractional work is popular now but requires extreme intentionality to avoid hating it
    * (05:45) Ben’s background: Head of Product at Continuum (fractional marketplace) then 2 years of fractional work
    * (08:10) Ben’s journey: lots of experiments and failures (product design studio, part-time PM gigs, advisories, Maven course)
    * (22:30) Learning to ask for money, transitioning from being helpful for free to paid engagements
    * (23:55) Critical insight: narrow positioning beats broad positioning, you must specialize
    * (26:05) Phil Carter case study: hyper-specific positioning (consumer subscription growth, seed to Series C)
    * (28:30) Where to find work: referrals/word-of-mouth beat aggregators, why Continuum learned this
    * (31:20) The 3 requirements for a good fit: relevant expertise + urgent need + budget
    * (32:05) Why to avoid early stage startups, budget mismatch stories ($50K quote → $5K offer)
    * (33:45) You need to learn to enjoy marketing yourself, can’t just be comfortable with it
    * (43:45) The feast/famine trap: going 100% into “impact cave” kills your pipeline
    * (45:25) Real revenue data: 24-month chart showing spiky, unsteady income reality
    * (48:10) Advising as low-risk entry point, putting toes in water, not a life raft
    * (1:12:30) How to close engagements: leave a great first impression, make it about them, ask for second session
    * (1:14:15) Ben’s AI co-pilot for interview prep, productizing what he used to do one-on-one
    * And more!
    Links:
    * Post-lesson feedback survey: https://forms.gle/VhGhkWsAfEL2aX6d9
    * Elena Verna’s post: https://www.elenaverna.com/p/is-solopreneurship-right-for-you
    * Ben’s LinkedIn post that helped him land his first fractional engagement: https://www.linkedin.com/posts/benerez_ive-been-the-first-pm-at-3-different-startups-activity-7165765316168368129-aPTq
    * Phil Carter’s website - great positioning example: https://www.philgcarter.com/
    * Marc: https://www.linkedin.com/in/marcbaselga/
    * Ben: https://www.linkedin.com/in/benerez/
    If you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed:
    To support the podcast, please check out the links below:
    * Supra has teamed up with Maven to bring you something special – courses that our own community members have personally curated. And because you’re part of the Supra family, you can get up to 35% in some of these handpicked selections with code SUPRAxMAVEN.
    * Check out Ben’s AI Practice Copilot and top-rated Maven course: Self-Paced PM Interview Bootcamp: Product Sense & Analytical Thinking (selected by Lenny Rachitsky as a top course 🔥). Get 25% off the course with promo code suprainsider (auto-applied here).


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com
  • Supra Insider

    #102: How to stand out in a crowded space | Elan Miller (Founder @ Off-Menu)

    16-03-2026 | 1 u. 32 Min.
    What happens when everyone can build, but no one breaks through the noise?
    In this episode of Supra Insider, Ben Erez sits down with Elan Miller, founder and CEO of branding and design studio Off-Menu, for the podcast’s first live in-person recording. Elan unpacks why this moment is uniquely challenging for brand storytelling—AI has made it easier than ever to build and ship products, but harder than ever to get people to care. He explains how the standard tech playbook (great product + clever go-to-market) no longer works when 10 competitors can copy you within a month, and why honorable points of view are the only sustainable moat.
    They explore Anthropic’s Keep Thinking campaign and Super Bowl ads as a masterclass in positioning against OpenAI, discuss why successful positioning must repel people as much as it resonates, and unpack the Granola rebrand (including Ben’s honest reaction as a customer). Elan shares why most rebrands fail (visual makeover without moving anything forward), the different reasons companies should rebrand (talent attraction, internal alignment, crossing the chasm), and his process for finding the “holy s**t insight” that makes people feel seen. Plus, how he’s building AI tools that turn brand strategy into practical inputs for higher-quality outputs, and why strong point of view is the antidote to slop.
    If you’re building in a crowded space and struggling to stand out, wondering whether a rebrand is the right move, or trying to articulate what makes you different in a way that actually resonates—this episode is for you.
    All episodes of the podcast are also available on Spotify, Apple and YouTube.
    New to the pod? Subscribe below to get the next episode in your inbox 👇
    Want company-specific interview intel?
    If you’re preparing for PM interviews at OpenAI, Google, Stripe, DoorDash, Uber, or Figma… we think you’re going to love Insider Loops. You can read about it in Ben’s LI post, Marc’s LI post or check out the site directly below.
    In this episode, we covered the following topics:
    * (02:25) Never been easier to build with AI, never been harder to get people to care
    * (03:20) If your product works, 10 people copy you within a month—honorable POV is the only moat
    * (05:00) Anthropic/Claude case study: Keep Thinking campaign, NYC popup, Super Bowl ads
    * (10:10) The enemy question: if your brand had an enemy, who would it be and why?
    * (18:30) Granola rebrand discussion: Ben’s honest reaction as a customer
    * (29:20) When is a rebrand the right move? Start with the problem you’re trying to solve
    * (30:20) The process: what do we believe that nobody else believes? Why should anybody care?
    * (38:00) AI opportunity: strong point of view as input for better outputs—antidote to slop
    * (50:15) Who Off Menu turns away vs. who they’re perfect for: big bets to reach inflection points
    * (1:02:25) Tech world about to operate like CPG: best story wins, not best product
    * (1:12:50) Rubric-based coaching: working backwards from what interviewers actually evaluate
    * (1:17:20) Personal trainer analogy: not doing reps for you, showing form and pacing
    * (1:29:10) When things are fun, nobody can compete with you
    * (1:31:10) Gratitude Corner: thanking his parents and anyone who’s taken a bet on him
    * And more!
    Links:
    * Off-Menu: https://www.off-menu.com/
    * Off-Menu Newsletter: offmenu.substack.com
    * Elan’s X: https://x.com/elanmiller
    * Elan Miller: https://www.linkedin.com/in/elanmiller/
    * Marc: https://www.linkedin.com/in/marcbaselga/
    * Ben: https://www.linkedin.com/in/benerez/
    If you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed:
    To support the podcast, please check out the links below:
    * Check out Ben’s AI Practice Copilot and top-rated Maven course: Self-Paced PM Interview Bootcamp: Product Sense & Analytical Thinking (selected by Lenny Rachitsky as a top course 🔥). Get 25% off the course with promo code suprainsider (auto-applied here).
    * Supra has teamed up with Maven to bring you something special – courses that our own community members have personally curated. And because you’re part of the Supra family, you can get up to 35% in some of these handpicked selections with code SUPRAxMAVEN.


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com
  • Supra Insider

    #101: Why everyone should have an AI-powered cloud computer | Ben Guo (Cofounder @ Zo)

    12-03-2026 | 1 u. 1 Min.
    What if your computer didn’t need a screen in front of you to get work done? That’s the shift Ben Guo, co-founder of Zo, is building toward, and this conversation gets into the specifics of what that actually looks like day to day.
    In this episode of Supra Insider, Marc Baselga and Ben Erez sit down with Ben Guo to explore Zo: a personal cloud computer with built-in AI agents, file storage, scheduled tasks, and the ability to receive commands over text or email. Together, they unpack how Zo differs from the OpenClaw movement and why Ben thinks the personal cloud becomes a device category everyone eventually owns.
    The conversation goes deep on how the Zo team actually builds software: writing AI-generated markdown plans before touching any code, reviewing those plans as GitHub PRs, and largely abandoning the traditional to-do backlog in favor of just prompting something and letting it run. They also get into the real overhead that comes with this new way of working, including context management, delegation judgment, and figuring out what belongs where.
    All episodes of the podcast are also available on Spotify, Apple and YouTube.
    New to the pod? Subscribe below to get the next episode in your inbox 👇
    Want company-specific interview intel?
    If you’re preparing for PM interviews at OpenAI, Google, Stripe, DoorDash, Uber, or Figma… we think you’re going to love Insider Loops. You can read about it in Ben’s LI post, Marc’s LI post or check out the site directly below.
    In this episode, we covered the following topics:
    * (01:50) What Zo is: a computer in the cloud with file storage, AI chat, skills, memory, scheduled tasks
    * (06:00) Zo’s origin story: started as an inference platform in 2023, before agents were a thing
    * (09:10) OpenClaw appealed to tinkerer/hacker audience, like the Home Brew Computer Club
    * (15:20) Zo is designed for people who want to get stuff done, not necessarily tinker all day
    * (27:45) The future: we’ll interact with multiple AI computers in our day-to-day
    * (30:20) Back to old-school computing: peer-to-peer, FTP, SSH—protocols mostly used by engineers now
    * (36:45) Could Zo eventually become the default messaging interface? Text Zo instead of friends?
    * (41:00) The workflow: write PRD, ask Zo to translate to Linear tickets, Zo updates them as work progresses
    * (46:20) Coding now feels more like managing a team—firing off things, checking back later
    * (56:45) Ben Erez’s fanboy moment: Zo is his favorite new product of the year so far
    * (59:15) Gratitude Corner: Thanking Tiff Huang (Ben’s girlfriend) for being supportive through 2.5 years of building
    * And more!
    Links:
    * Zo: https://www.zo.computer/
    * Tiff Huang: https://bytheophana.substack.com/
    * Ben Guo: https://www.linkedin.com/in/0thernet
    * Marc: https://www.linkedin.com/in/marcbaselga/
    * Ben: https://www.linkedin.com/in/benerez/
    If you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed:
    To support the podcast, please check out the links below:
    * Supra has teamed up with Maven to bring you something special – courses that our own community members have personally curated. And because you’re part of the Supra family, you can get up to 35% in some of these handpicked selections with code SUPRAxMAVEN.
    * Check out Ben’s AI Practice Copilot and top-rated Maven course: Self-Paced PM Interview Bootcamp: Product Sense & Analytical Thinking (selected by Lenny Rachitsky as a top course 🔥). Get 25% off the course with promo code suprainsider (auto-applied here).


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com
  • Supra Insider

    #100: Reflecting on two years and 100 podcast episodes | Marc Baselga & Ben Erez

    09-03-2026 | 22 Min.
    What does it take to go from “1 out of 10 chance we hit 100 episodes” to actually getting there?
    In this special milestone episode, Marc Baselga and Ben Erez reflect on reaching 100 episodes of Supra Insider. They share the raw truth about early imposter syndrome—having a Google Doc with pre-written questions, worrying about sounding stupid, focusing more on optics than enjoyment. They discuss the key turning points that made the podcast sustainable: bringing in an editor (reducing their workload from 6-8 hours per week to just recording), stopping the intro recordings, and setting fixed “sacred” time slots that never move.
    They explore what they’ve learned about guest selection (intuition-based, not heavily strategic), the tension between timeless vs. timely content, and what successful podcasts have in common—regardless of format. Whether it’s Acquired (catalog value, timeless deep dives) or TBPN (daily, day-of relevant), the common thread is two co-hosts who genuinely enjoy each other, are obsessed with making it better over time, stay authentic, and avoid inorganic pressures that force the show to be something it isn’t.
    If you’re thinking about starting a podcast, struggling to make one sustainable, or wondering how to build something meaningful that fits your life—this episode is for you.
    All episodes of the podcast are also available on Spotify, Apple and YouTube.
    New to the pod? Subscribe below to get the next episode in your inbox 👇
    Want company-specific PM interview intel?
    If you’re a PM preparing for interviews at Uber, Figma, Stripe, DoorDash and OpenAI… we think you’re going to love Insider Loops. You can read about it in Ben’s LI post, Marc’s LI post or check out the site directly below.
    In this episode, we covered the following topics:
    * (01:00) Two years in—episode 100 meant thinking two years into the future, which felt blurry and non-committal
    * (02:50) Learning to be very present in the conversation and really enjoy it
    * (05:45) Celebrating wins together along the way has been helpful
    * (07:40) The importance of having a partner who’s equally committed and brings different strengths
    * (14:30) The tension between timeless content vs. timely/current events content
    * (18:30) How fast everything is moving makes it easy to get sucked into novelty
    * (20:10) Commonalities across successful podcasts: two co-hosts who enjoy each other, obsessed with making it better
    * And more!
    Links:
    * Marc: https://www.linkedin.com/in/marcbaselga/
    * Ben: https://www.linkedin.com/in/benerez/
    If you’re a new subscriber, we encourage you to check out some of the recent episodes you might have missed:
    To support the podcast, please check out the links below:
    * Check out Ben’s AI Practice Copilot and top-rated Maven course: Self-Paced PM Interview Bootcamp: Product Sense & Analytical Thinking (selected by Lenny Rachitsky as a top course 🔥). Get 25% off the course with promo code suprainsider (auto-applied here).
    * Supra has teamed up with Maven to bring you something special – courses that our own community members have personally curated. And because you’re part of the Supra family, you can get up to 35% in some of these handpicked selections with code SUPRAxMAVEN.


    This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit suprainsider.substack.com

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Over Supra Insider

A podcast for product leaders inspired by discussions in the Supra product community, hosted by Marc Baselga and Ben Erez. suprainsider.substack.com
Podcast website

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