The ITSM Practice: Elevating ITSM and IT Security Knowledge

Most organisations manage only build and operate, ignoring growth, where security risk explodes. Luigi Ferri reveals how CISOs miss the most critical phase, where scaling, DevOps, and rapid decisions create hidden security debt. This episode challenges leaders to shift from reactive controls to full product lifecycle governance before risk turns into incidents.

In this episode, we answer to:
Why is product growth the most dangerous phase for cybersecurity risk?
Are CISOs governing product lifecycle or just reacting to failures?
How does DevOps accelerate delivery but weaken security accountability?

Resources Mentioned in this Episode:
Advisera website, article "ISO 27001 control 8.25 Secure development life cycle", link https://advisera.com/iso27001/control-8-25-secure-development-life-cycle/

Ikarus website, article "Security by Design", link https://www.ikarussecurity.com/en/security-news-en/security-by-design-cybersecurity-throughout-the-product-life-cycle/

Netguru website, article "SaaS Development Life Cycle: Key Stages & Best Practices", link https://www.netguru.com/blog/saas-development-life-cycle

DevOps by Techstrong Group website, article "DevSecOps: Integrating Security Into the DevOps Lifecycle", link https://devops.com/devsecops-integrating-security-into-the-devops-lifecycle/

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

ITIL 5 exposes a critical ITSM flaw: Service Owners held accountable without authority. Discover how broken governance, security vs delivery conflicts, and unclear decision rights undermine outcomes. Learn why real accountability starts before operations, and how to redesign Enterprise Service Management for true leadership.

In this episode, we answer to:
Why are Service Owners accountable but not empowered in ITIL 5?
How does the security vs delivery tension reveal weak ITSM governance?

Resources Mentioned in this Episode:
PeopleCert website, article "Understanding the evolution of ITIL", link https://www.peoplecert.org/news-and-announcements/itil-version-5-explained

Learning Tree International website, article "ITIL® (Version 5) Has Arrived", link https://www.learningtree.com/blog/itil-5-launch-what-you-need-to-know/

Agile PM Hub website, article "ITIL® 5 Is Here: What’s New and Why It Matters", link https://agilepmhub.com/blog/itil-version-5-whats-new-and-why-it-matters

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

PSD3 is reshaping payments security, moving beyond PSD2’s access model to address fraud, scams and trust abuse. This episode explains why strong authentication is no longer enough, how APIs become critical to trust, and what banks and fintechs must change to stay secure, compliant and resilient.

In this episode, we answer to:
What makes PSD3 fundamentally different from PSD2 in payments security?
Is strong customer authentication enough to stop modern fraud?
How do APIs influence trust, performance and security under PSD3?

Resources Mentioned in this Episode:
Stripe website, article "What platforms and marketplaces can expect from PSD3", link https://stripe.com/guides/what-platforms-and-marketplaces-can-expect-from-psd3

Trustbuilder website, article "From PSD2 to PSD3: What’s Changing in the Future of Payments in Europe", link https://www.trustbuilder.com/en/psd2-psd3-directive-future-payments-europe/

Deloitte website, article "Shedding light on PSD3/PSR", link https://www.deloitte.com/lu/en/Industries/banking-capital-markets/perspectives/shedding-light-on-psd3-psr.html

Schoenherr website, article "The EU's new Payments Services Package", link https://www.schoenherr.eu/content/the-eu-s-new-payments-services-package

European Payments Council, article "What do the PSD3 and PSR mean for the payments sector", link https://www.europeanpaymentscouncil.eu/news-insights/insight/what-do-psd3-and-psr-mean-payments-sector

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

AI governance maturity can be misleading. Many organizations rely on frameworks, policies, and dashboards that signal control but fail to reflect true understanding of AI systems. This episode explores the Governance–Understanding Gap, highlighting why unclear decision ownership and limited system insight create hidden risks in AI, ITSM, and Enterprise Service Management environments.

In this episode, we answer to:
What is the worst decision an AI system could realistically make in practice?
Which AI system in the organization is least understood and hardest to explain?
If an AI system makes a harmful decision, who is accountable for it?

Resources Mentioned in this Episode:
NIST website, framework "AI Risk Management Framework", link https://www.nist.gov/itl/ai-risk-management-framework

European Commission website, policy "Artificial Intelligence", link https://digital-strategy.ec.europa.eu/en/policies/artificial-intelligence

ISO Standards website, ISO/IEC 42001 standard, link https://www.iso.org/standard/81230.html

MIT Sloan Management Review website, article "A framework for assessing AI risk", link https://mitsloan.mit.edu/ideas-made-to-matter/a-framework-assessing-ai-risk

Stanford Human-Centered AI website, article " AI Index 2025", link https://aiindex.stanford.edu

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

DevSecOps promises shared security responsibility, but what happens when accountability shifts without decision authority? In this episode of The ITSM Practice Podcast, Luigi Ferri explores governance gaps, risk ownership, Security Champions, burnout, and structural ambiguity in DevSecOps. A sharp reflection for CISOs, AppSec leaders, and ITSM professionals navigating security governance and enterprise risk management.

In this episode, we answer to:
Who is explicitly allowed to accept risk in a DevSecOps operating model?
What happens when developers receive security accountability without authority?
Are Security Champions strengthening governance, or masking leadership gaps?

Resources Mentioned in this Episode:
Blackduck website, article "DevSecOps: The good, the bad, and the ugly", link https://www.blackduck.com/blog/devsecops-challenges-benefits.html

Jit website, article "6 DevSecOps Best Practices that Enable Developers to Deliver Secure Code", link https://www.jit.io/resources/devsecops/a-practical-guide-to-devsecops-making-it-work-for-developers

Decipher Bureau website, article "DevSecOps Professionals: Avoiding ‘The Great Burnout’", link https://www.decipherbureau.com/news/articles/devsecops-professionals-avoiding-the-great-burnout/

Security Journey website, article "From Disruption to Integration: Rethinking Just-in-Time Security Training", link https://www.securityjourney.com/post/from-disruption-to-integration-rethinking-just-in-time-security-training

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya