The ITSM Practice: Elevating ITSM and IT Security Knowledge

• How to Make Change Stick: 6 Proven Steps to Lead with Purpose and Impact

  Struggling to make change stick? Discover six proven principles that help turn resistance into results. Learn how purpose, communication, leadership, and reinforcement can boost your change success and team engagement.In this episode, we answer to:Why is anchoring change in purpose critical for transformation success? How can leaders support individual transitions during organizational change? What makes structured change flexible enough to adapt in real time?Resources Mentioned in this Episode:Prosci website, article “12 Change Management Principles and Best Practices”, link https://www.prosci.com/blog/change-management-principlesPersonio website, article “Keep These 10 Change Management Principles Top Of Mind”, link https://www.personio.com/hr-lexicon/change-management-principles/IC Agile website, article “6 Change Management Principles & How to Use Them”, link https://www.icagile.com/resources/6-change-management-principles-and-how-to-use-themRemesh website, article “7 Organizational Change Management Frameworks That Stick”, link https://www.remesh.ai/resources/7-organizational-change-management-frameworksConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ITIL CMDB Best Practices: Scale Smart with Real Business Value in 7 Steps

  Discover how to scale your CMDB from a static list to a powerful tool that drives business value. In this episode, we unpack seven practical steps to create a clean, scalable, and business-aligned CMDB that supports ITSM success and compliance goals.In this episode, we answer to:How can I align my CMDB with business outcomes and KPIs? What are the best practices to keep CMDB data clean and reliable? How do I automate and govern my CMDB without losing control?Resources Mentioned in this Episode: ServiceNow whitepaper, “Deliver a CMDB with true business value: 6 essential steps”, link https://www.servicenow.com/blogs/category/product-newsDevice42 website, article “CMDB Architecture Best Practices: Aligning Design with IT Objectives”, link https://www.device42.com/cmdb-best-practices/cmdb-architecture/Aspire Systems website, article “Navigating and Overcoming CMDB Health Challenges in Enterprises”, link https://blog.aspiresys.com/business-applications/servicenow/navigating-and-overcoming-cmdb-health-challenges-in-enterprises/Starhive website, article “10 CMDB best practices for an actually successful implementation”, link https://starhive.com/blog/10-cmdb-best-practicesConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ISO 27001 Clause 8 Explained: Turning ISMS Plans into Real Security Operations

  In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Clause 8 of ISO 27001, where your Information Security Management System (ISMS) shifts from paper to practice. Discover how operational planning, risk assessments, and treatment plans come alive through evidence, control, and continuous improvement.In this episode, we answer to:What is the real purpose of Clause 8 in ISO 27001, and why is it essential for ISMS success?How should risks be assessed and documented in a structured, auditable way?What actions must be taken to treat identified security risks effectively and continuously?Resources Mentioned in this Episode:ISMS.online, article “ISO 27001 Requirement 8.1 – Operational Planning & Control”, link https://www.isms.online/iso-27001/operational-planning-control/Stuart Barker, video “How to implement ISO 27001 Clause 8 Operation" by Stuart Barker”, link https://www.youtube.com/watch?v=LdGYW3MPZPgAdvisera, article “Big guide to ISO 27001 clauses — How is this standard structured?”, link https://advisera.com/iso27001/clause-8-operation/Standard ISO/IEC 27001:2022Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ITIL 4 Principles: Key to Organizational Excellence

  Explore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.In this episode, we answer to:How can organizations ensure every action adds value to stakeholders?What strategies can help leverage existing resources without starting from scratch?How does collaboration enhance visibility and drive innovation?Resources Mentioned in this Episode: ITIL Guiding Principles, Organizational Value, Operational Excellence, ITIL Maturity Assessment, Continuous Improvement, Stakeholder Value, Process Optimization, IT Service Management, ITSM Best Practices, Collaborative Innovation, Simplifying Processes, Automation in ITSM, ITIL Implementation, Value Creation, Organizational Efficiency, ITIL Training, Enterprise Service Management, ITIL Strategy, IT Governance, ITIL Principles ExerciseConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• Strategic Enablement through IT Service Management for CIOs

  In this episode of The ITSM Practice, Luigi Ferri explores how service management can be a strategic enabler for businesses. We delve into aligning IT Service Management (ITSM) with corporate goals to drive growth and value. This guide covers practical steps for CIOs, from assessing current operations to embedding service management deeply into business strategy, ensuring IT is not just a support function but a core part of business success.In this episode, we answer to:How can service management align directly with an organization's strategic goals?What practical steps can CIOs take to integrate service management with business objectives?How does embedding pragmatic service management practices help overcome common business challenges?Resources Mentioned in this Episode: ITSM Tools website, article “ESM – It’s Not Just About ITSM Processes”, link https://itsm.tools/esm-not-just-about-itsm-processes/Think HDI, article “How to Transform Service Management Beyond IT”, link https://www.thinkhdi.com/library/supportworld/2021/transform-service-management-beyond-itCACM website, article “An Overview of IT Service Management”, linked https://cacm.acm.org/research/an-overview-of-it-service-management/Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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