Consumers: The Power of Agentic AI: What Comes Next?
In this episode of the World Retail Podcast, Niamh Stone, Programme Director for World Retail Congress, steps in for our usual host to explore the transformative power of agentic AI in retail. Joined by experts Gillian Simpson and Heidi O'Leary from Deloitte and Kulvinder Hari from Salesforce, the group delves into how AI is reshaping customer and employee experiences. While the technology is still in its experimental phase, its potential is undeniable. Hear how agentic AI can streamline operations, enhance customer interactions, and offer innovative growth opportunities. From optimizing mundane tasks to redefining digital storefronts, agentic AI is set to revolutionize the retail landscape. Tune in to discover how retailers can harness this technology to drive efficiency and enrich consumer experiences.
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45:38
Consumers: The Future of Retail Media
In this episode of the World Retail Podcast, Ian McGarrigle, founder and chair of the World Retail Congress, delves into the evolving landscape of retail with Sjoerd Holleman, SVP of Strategy, Data, and IT at Albert Heijn. Joined by Adgild Hop from Deloitte, they explore the shopping behaviours of Gen Z and Gen Alpha, who surprisingly frequent physical stores despite the digital age. They also discuss the rise of private labels, the importance of sustainability, and the responsibility of retailers to lead in health and environmental initiatives. Tune in to gain insights into how these trends are shaping the future of retail.
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46:37
Consumers: From Aging Boomers to Gen Alpha: Navigating Social Shifts and Consumer Trends
In this episode of the World Retail Podcast, Niamh Stone, Programme Director for the World Retail Congress steps in for our usual host to explore the fascinating world of consumer trends and societal shifts. This episode, part of our special series with Deloitte, offers a comprehensive look at the forces driving retail's future. Join as we delve into the evolving landscape of retail, from the aging Boomers to the emerging Gen Alpha, and how these diverse generations are reshaping consumer behaviour. In a unique and wide-ranging interview with Peter Ruis, Managing Director of John Lewis and Oliver Vernon Harcourt, Partner at Deloitte, we discuss the impact of technology, societal changes, and key life events on consumer choices. Discover how retailers are adapting to trends like the rise of online shopping, the influence of TikTok, and the growing focus on health and wellness.
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Consumers: The Shifting View of Data & AI to Enhance the Customer Experience
Join this episode of the World Retail Podcast as we explore the evolving landscape of luxury retail with Alicia Samuel, SVP of Information Technology at Holt Renfrew. In this episode, Consumers: The Shifting View of Data & AI to Enhance the Customer Experience, we dive into how Holt Renfrew is leveraging data and AI to transform the luxury customer experience alongside Jennifer Lee, Vice-Chair and Partner, Deloitte. Discover how Alicia is balancing the art and science of luxury retail, implementing foundational technologies, and navigating change management to enhance personalization and efficiency. This insightful conversation, produced in partnership with Deloitte, offers a glimpse into the future of retail innovation and customer-centric strategies. Tune in to understand how Holt Renfrew is redefining luxury for a modern, discerning clientele.
The World Retail Podcast is here. We have now taken the World Retail Congress content from beyond the stage to give you year round insight from retail leaders across the globe.
Series One of World Retail Podcast, 'Disrupt or Be Disrupted' brings together retail leaders and industry experts to share their experiences and insights into today's challenging retail industry.
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