Conflict has always been a big part of the business world, whether in the board room, between startup cofounders, or when employees start to disagree with the C suite. But it seems even more pronounced at work today, as political and economic issues seep into the office. Leaders must have the muscles to handle conflict big and small, argues Peter T. Coleman, a professor at Teachers College, Columbia University, where he directs the Morton Deutsch International Center for Cooperation and Conflict Resolution. He explains essential ingredients to conflict-intelligence, like adaptability and creativity - and how they can help you run a better organization. Coleman is the author of the HBR article "The Conflict-Intelligent Leader."
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32:28
How to Build an AI Assistant for Any Challenge
You might have your teams and organization implementing new AI tools, but how much have you experimented with them yourself? Alexandra Samuel is a tech speaker and journalist, and she says many leaders are still just scratching the surface of AI by using things like ChatGPT and Microsoft Copilot as supercharged search engines. Instead, she recommends managers at all levels start playing with AI at the next level, building assistants to help in all sorts of functions to not just find efficiencies, but help in decision-making and strategy as well. She explains the ways she uses AI tools for everything from training to project management to coaching and strategic advice - and how you can build your own assistants to do the same. Samuel is the author of the HBR article "How to Build Your Own AI Assistant."
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Moms Demand Action Founder on What It Takes to Lead Change
Whether you're a manager trying to move your organization in a new direction, an entrepreneur seeking to fix a consumer pain point, or a non-profit leader working to improve society, it can be hard to turn your and others' passion for a cause into meaningful change. Shannon Watts, the founder of Moms Demand Action, a gun safety advocacy group, shares how she channeled her anger over U.S. school shootings into an organization with more than 10 million supporters and a string of policy victories. She explains how to know when your desires, values, and skills align to tackle a challenge, how to build a coalition, and how to keep people motivated, Watts is the author of the book Fired Up: How to Turn Your Spark into a Flame and Come Alive at Any Age.
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Lessons in Leading Through Crisis From Jacinda Ardern
As prime minister of New Zealand from 2017 to 2023, Jacinda Ardern managed one challenge after another: from natural disasters to a terrorist attack to the Covid-19 pandemic. To navigate that complexity, she had to learn how to gather experts and gain consensus on decisions even when information was scant or changing, to transparently communicate her plan of action, and to convey both calm and compassion, all while avoiding burnout. Ardern offers advice to business leaders grappling with geopolitical and economic uncertainty and disruption. She's the author of the book A Different Kind of Power.
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The Secrets Behind Barry Diller’s Business Success
To achieve long-term success in tumultuous businesses like media and entertainment, following formulas and data won't get you there. Barry Diller, the current Chairman and Senior Executive of both IAC and Expedia Group, has built a decades-long career in TV, film, and digital media by going with his instincts and betting on what he views as good ideas with limitless potential. He shares what he's learned about navigating the larger-than-life personalities in Hollywood, developing talent over time, and taking advantage of luck when it comes your way. Diller is the author of the new memoir, Who Knew.
Netherlands