Tech Talks Daily

• 3298: Meet Medsender: AI for Admin Work

  What if the biggest delay in healthcare wasn’t a lack of doctors but a broken phone system? In today’s episode, I catch up with Zain Qayyum, the founder of Medsender, who left his path to medical school after witnessing firsthand how slow and outdated healthcare administration really is. His response wasn’t to complain. It was to build a solution. Zain shares how Medsender uses voice AI, not to replace human interaction, but to support it. The company’s AI agent, Myra, now handles everything from referrals and scheduling to patient queries around the clock. The goal is simple: let staff focus on care while AI deals with the paperwork and the phone queues. We talk about the real challenges of designing AI for healthcare, where privacy is non-negotiable and errors carry serious consequences. Zain explains how Myra is built from the ground up to work with fragmented healthcare systems while strictly respecting HIPAA compliance. Every integration is intentional. Every safeguard is baked in. He also offers a look at the measurable impact this technology is already having. Referral times have dropped from days to seconds. Scheduling rates have improved. Phone calls are answered without fail. And patients are no longer left on hold or in limbo. More importantly, Zain paints a compelling vision of what healthcare could look like in five years. Imagine AI agents not just answering patient calls but also speaking to other systems on their behalf. Imagine a future where getting care feels as seamless as booking a taxi or ordering dinner. Is this the future patients have been waiting for? Or does the human side of care still risk being lost? Listen in and tell us what you think. Can AI help healthcare find its voice again?

  --------  

  30:37
• 3297: TheyDo and the Tech Helping Brands Map & Manage Journeys

  What happens when customer journeys fall apart behind the scenes, even as AI promises to tie them together? That’s the question at the heart of this conversation with Jochem van der Veer, CEO and Co-Founder of TheyDo. Fresh off a $30 million Series B round, Jochem joins me to unpack what’s really happening inside enterprise organisations that are trying to personalise experiences at scale. He’s not speaking in theory. TheyDo is already helping companies like Ford, Atlassian, Cisco, and Home Depot shift how they approach customer experience. But instead of chasing the latest automation trend, Jochem urges something far more grounded: a return to clarity. His team’s journey-centric model is designed to bring strategic alignment across departments that are often flying blind, each chasing their own targets without shared context. We talk about the growing gap between data collection and meaningful insight. While leaders are promised efficiency from AI, many find themselves with more dashboards and fewer answers. In fact, 28 percent say AI is actually worsening the problem by adding to the noise. That’s the paradox. Jochem shares how journey management can break through these barriers and get teams back on track by focusing on what customers are trying to achieve rather than just what departments are measuring. You’ll hear why so many personalisation efforts are falling flat, despite all the data, and how a few structural shifts could change that. Jochem also reflects on what the hidden costs of a disconnected experience look like and how businesses can spot trouble before it becomes visible in churn or lost revenue. This episode is for anyone frustrated by the growing complexity of customer experience. If you’re stuck between data overload and underwhelming results, you’ll find plenty of perspective here. And if you’ve ever wondered whether AI is helping or just making your job harder, this conversation might help you reframe the question. To learn more about TheyDo, visit theydo.com or connect with Jochem on LinkedIn.

  --------  

  23:57
• 3296: Rethinking FinOps with DoiT Ahead of FinOps X

  Cloud cost is no longer just a finance team issue. It is now a business-wide concern, and treating it as a budgeting exercise is holding companies back. In this episode, I’m joined by John Purcell, Chief Product Officer at DoiT, to unpack how organisations can rethink cloud financial management through a risk-first lens. With the FinOps X conference just around the corner, John also gives us a preview of the themes likely to dominate the agenda this year, from Kubernetes complexity to the role of AI in governance. DoiT is not just another optimisation tool. Their Cloud Intelligence platform helps companies align performance, reliability, and security with financial strategy. John explains how cost spikes are not just common, they are almost guaranteed. He shares a real example of a ninety-thousand dollar AWS bill caused by a minor configuration error and what could have prevented it. We talk about the shift from reactive cost reviews to proactive financial defence. Think of it like cybersecurity but applied to your cloud budget. That mindset change is something FinOps teams need to embrace quickly. It is not just about watching what is spent, but understanding intent and outcomes across the business. John also introduces the concept of the FinOps fabric, a combination of technology, processes, and culture that helps teams align on goals and mitigate risks. And while AI and automation are transforming how teams interact with cloud platforms, they are still responsible for driving most cloud spend today. We dig into what needs to change before AI can truly become an optimisation asset rather than another cost driver. Whether you're gearing up for FinOps X or trying to get a better grip on cloud cost management, this episode offers practical insight into the tools, strategies, and cultural shifts that can help your team stay ahead. To learn more, visit doit.com or connect with the team at booth G10 if you are attending the FinOps X event in San Diego.

  --------  

  33:28
• 3295: Ledger, Crypto and the Battle for Digital Sovereignty

  What does it mean to own something in a world where everything is digital? In this episode of Tech Talks Daily, I sit down with Ian Rogers, Chief Experience Officer at Ledger, to unpack the growing importance of digital ownership in the age of AI, blockchains, and digital identity. With more than 6 million devices sold and 20 percent of the world’s crypto secured, Ledger has become a trusted name in both consumer and enterprise digital asset security. But this conversation goes far beyond crypto wallets. Ian explains why self-custody matters, how Ledger devices actually work, and what separates them from traditional custodial models. "Giving people the ability to securely own their own digital private property is fundamentally what we're all about," Ian says, breaking down a complex topic in a way that's both clear and urgent. We also talk about the convergence of AI and blockchain, the risks of relying on cloud-based security, and why digital proof and provenance are becoming essential in our online lives. Whether you're just starting out or already immersed in Web3, this is a conversation that connects the dots between identity, security, and personal empowerment. What does responsible digital freedom look like? And are you ready to take ownership? I'd love to hear what you think. Get in touch and let me know what digital ownership means to you today.  

  --------  

  38:43
• 3294: How Pico MES Is Closing the Digital Gap in Manufacturing

  In today’s episode, I sit down with Ryan Kuhlenbeck, CEO and co-founder of Pico MES, to explore a persistent and costly challenge in manufacturing. While many OEMs have embraced cutting-edge technology, their suppliers often remain disconnected from the digital conversation. This gap isn’t just inconvenient, it creates delays, quality issues, and serious communication problems on the factory floor. Ryan brings two decades of experience across GM, Tesla, and a range of hands-on manufacturing roles, and shares how that journey inspired the launch of Pico MES. During our conversation, Ryan walks through how Pico MES was born out of necessity rather than opportunity. After years of building and managing software systems within factories, he became frustrated by the lack of flexible, scalable tools for smaller suppliers. His vision? A modern MES system that can be deployed in weeks, not years, and one that supports rather than hinders the work being done at the operator level. We unpack how disconnected systems across the supply chain often lead to errors and miscommunication. Ryan explains why shortages are often just the symptom, not the real issue. The real problem is the inability to access or share the right information in time. With a fully connected infrastructure, businesses can address problems long before they snowball into production halts. Ryan also shares examples from the factory floor, like how a hip-activated switch became a surprise productivity win and how smaller suppliers often drive some of the smartest innovations. For OEMs, there are valuable lessons to learn by observing these smaller, more agile teams. Whether you're part of a multinational manufacturing company or a small factory operation, this episode provides a grounded, real-world look at what it takes to modernize without breaking what already works. How can we build a smarter, more connected supply chain? Let’s find out.

  --------  

  43:40

Meer Technologie podcasts

Trending Technologie -podcasts

Over Tech Talks Daily

Tech Talks Daily: Podcasts in familie