What's Up with Tech?

• From Telemetry To Time Saved: How Lakeside Cuts Help Desk Costs

  Interested in being a guest? Email us at [email protected] proof that better IT experience can be engineered, not wished into existence? From the floor at Gartner, we sit down with Lakeside to explore how a lightweight, 29‑year-old agent design built for scarcity is suddenly perfect for today’s edge. When compute, memory, and network were expensive, the team designed a platform that sips resources, keeps data close to the device, and structures it cleanly. That constraint-driven approach unlocks speed, privacy, and resilience for modern fleets spread across remote and hybrid work.We dig into how first‑party endpoint telemetry becomes actionable insight: structured SQL tables that AI can query without guesswork, a built-in server that responds to natural language, and clear answers to everyday pain like “Why is Outlook slow?” Instead of sifting through noisy logs or waiting on remote sessions, IT can see patterns, correlate changes, and resolve issues before they cascade. The payoff shows up in the metrics executives care about—lower MTTR, fewer escalations, and help desk costs cut by up to 50 percent. Just as important, employees feel the difference in fewer slowdowns and faster recovery.There’s a practical path to proactive support: detect drift early, isolate risky cohorts, and push targeted fixes across the fleet. By keeping much of the data local and imposing a consistent structure, Lakeside shortens the path from question to answer while preserving performance on the endpoint. That makes scale manageable and ROI visible, which resonates with the “bosses of the bosses” walking the Gartner halls. If you’re wrestling with sprawl, inconsistent tooling, or elusive root causes, this conversation shows how to turn devices into their own best administrators and turn IT data into durable advantage.If this resonates, follow the show, share it with a teammate who fights ticket queues, and leave a quick review telling us the one metric you’d improve first.Support the showMore at https://linktr.ee/EvanKirstel

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• From PKI To Post-Quantum: Building Digital Trust That Scales

  Interested in being a guest? Email us at [email protected] lock icon is not a comfort blanket. It’s a contract. We sit down with Chris Hickman, Chief Security Officer at Keyfactor, to unpack what digital trust really means when every person, device, app, and service needs a verifiable identity. From the browser to the factory floor, PKI and certificate management quietly power secure connections, and when they fail, the business feels it fast. Chris pulls back the curtain on the policies, processes, and automation that keep identities reliable at scale—and why “crypto agility” is no longer a buzzword but a survival trait.Quantum is no longer a sci‑fi subplot; it’s a timeline. With NIST guiding the retirement of RSA and ECC by 2030–2035 and global regulators aligning, organizations face an infrastructure‑level migration. Chris lays out a practical path: start with a full cryptographic inventory, assess risk to long‑lived data vulnerable to harvest‑now‑decrypt‑later attacks, standardize on TLS 1.3, and pressure vendors for post‑quantum roadmaps. We also tackle an accelerating reality: publicly trusted certificates shrinking toward 47‑day validity. Without automation, renewal cycles explode, toil multiplies, and outages become inevitable—making the ROI for certificate lifecycle management crystal clear.Regulation and sovereignty add another layer. We cover DORA in the EU, evolving PCI requirements, and regional flavors of cryptographic standards that challenge compatibility. Then we look ahead to agentic AI, where identity at machine speed pushes PKI to new limits. The takeaway is simple: strong foundations—inventory, governance, and automated issuance and renewal—enable resilience, while brittle manual processes crack under pressure. If you lead security, architecture, or compliance, this conversation gives you a blueprint to build trust that lasts through quantum shifts, regulatory change, and AI scale.Enjoyed the conversation? Follow the show, share it with a colleague who owns identity or crypto, and leave a quick review so others can discover it.Support the showMore at https://linktr.ee/EvanKirstel

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• Speed, Clarity, And Trust In Modern IT Ops

  Interested in being a guest? Email us at [email protected] Tuesday shouldn’t feel like roulette. We sat down at Gartner Symposium with Egan from NinjaOne to explore a simple, disciplined idea: beat IT misery with speed, clarity, and trustworthy automation. Guided by decades in the DoD and intelligence community, Egan frames endpoint management as an operational craft where time-to-value, clean data, and risk-aware decisions matter more than shiny features. That lens drives concrete outcomes—deployments that go live in days, ROI signals within 24 hours, and onboarding that turns new admins productive in days instead of months.We dig into pragmatic AI that actually helps the person doing the work. Patch sentiment intelligence aggregates global signals so teams can prioritize, stage, or defer updates with confidence, reducing outages and ticket spikes while maintaining security. Under the hood, AI-assisted asset data curation cleans messy inventories, improving patch targeting, vulnerability accuracy, and compliance reporting. When the data is right, every downstream action—from rollout plans to rollback analysis—gets faster and safer.We also break down a partner-first go-to-market built for scale. Starting in the MSP world and expanding across mid-market, enterprise, and public sector, NinjaOne relies on certified services partners for deployment and operations. That rigor creates predictable rollouts, preserves institutional knowledge, and aligns incentives so customers see results quickly. The payoff is practical: fewer tools to manage, less training overhead, and a clearer path to automation that junior and senior admins alike can trust. If your team is under pressure to do more with less, this conversation offers an actionable blueprint for stability and speed.Enjoyed the talk? Follow the show, share with a teammate who lives Patch Tuesday, and leave a quick review so others can find us.Support the showMore at https://linktr.ee/EvanKirstel

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• Unifying Teams And Mobility For Business

  Interested in being a guest? Email us at [email protected] if your mobile number became the single identity that powers every call, text, and meeting—on your smartphone, your desk phone, and your laptop? We sat down at the T-Mobile for Business booth to unpack a 5G connected workplace that unifies communications inside Microsoft Teams while retiring the patchwork of SIP trunks and over-the-top apps that never quite played nicely together.We walk through how Teams Phone Mobile and Operator Connect extend a SIM-based number into Teams so users keep one identity across devices. That means a text from your desktop shows as your mobile number, a call to your cell rings your desk phone and soft client, and presence-aware routing keeps conversations flowing. For IT, the value is immediate: managed deployment with Cisco and Cradlepoint gear, enterprise routers and cameras installed to spec, prioritized traffic for voice and video, and service-level agreements that back real-world performance on a leading 5G network.Beyond the tech, we dig into the business case. Consolidating providers reduces cost and risk while making audits, compliance, and eDiscovery cleaner with a single record of communications per user. Hybrid teams benefit from deterministic call quality whether they’re in the office, on the road, or at home. Frontline roles keep the tactile reliability of a physical handset without losing the collaboration power of Teams, and field staff can jump into video support with the same number customers already know.If you’re tired of running parallel systems that duplicate features and confuse users, this conversation lays out a clear path to a simpler, stronger stack built around one number that works everywhere. Subscribe for more deep dives into practical enterprise communications, share this with your IT and ops leaders, and leave a review to tell us where you’re consolidating next.Support the showMore at https://linktr.ee/EvanKirstel

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• Flying Cell Sites Keep Communities Connected

  Interested in being a guest? Email us at [email protected] a cell tower that takes to the sky when the ground route is blocked. We sit with Chris, senior disaster recovery manager at T‑Mobile for Business, to unpack how a tethered drone becomes a flying cell site—rising to 400 feet, running 24/7, and restoring coverage where trucks can’t reach. From islands off Puerto Rico to rugged stretches near Hawaii, this portable system can ride on a boat or UTV, spin up quickly, and hold the network steady until permanent infrastructure is back online.Chris explains how these aerial nodes slot into a broader disaster toolkit alongside SATCOLTs, vehicles, and generators, delivering continuity when storms, hurricanes, or wildfires hit. We get into the details that matter under pressure: endurance measured in weeks, nationwide staging for rapid activation, and the ability to prioritize connectivity for public safety using network slicing. That means police, firefighters, EMS, and emergency managers get dependable voice, data, and video when they need it most, while communities regain the lifeline of reliable communication.Security and safety anchor the entire approach. With encryption, strict procedures, and controlled altitude, the team keeps operations safe over complex disaster zones. And there’s more on the horizon—bigger airframes, advanced capabilities, and innovations designed to make resilient coverage faster to deploy and easier to maintain. If you care about disaster readiness, emergency communications, and the future of portable 5G, this conversation shows how resilient networks take flight—and why that matters for every community.If you found this valuable, follow the show, share it with a friend who works in public safety or IT, and leave a quick review to help others discover it.Support the showMore at https://linktr.ee/EvanKirstel

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