Interested in being a guest? Email us at
[email protected]'s Chief Digital Officer Joe Inzerillo reveals fascinating insights from the new Agentic Enterprise Index, painting a vivid picture of how AI agents are transforming business operations at unprecedented speed. Within six months, we've witnessed changes that would typically unfold over half a decade with previous technological revolutions.What makes this shift truly revolutionary isn't just the pace, but how fundamentally different it is from past disruptions. Unlike earlier innovations where humans simply needed to learn new tools, AI agents bring entirely different capabilities to the table – requiring organizations to reimagine work from first principles rather than simply replacing or augmenting existing roles. This creates a fascinating partnership where humans and AI complement each other's unique strengths.The data reveals intriguing patterns in adoption and effectiveness. Customer service emerged as the natural first frontier, with travel, retail, and financial services leading implementation. Surprisingly, human escalations have increased (from 22% to 32%), not because AI is failing but because AI efficiently handles routine inquiries, leaving human agents to tackle truly complex problems. The result? Companies are seeing customer experience metrics improve by up to 200%.Perhaps most fascinating are the unexpected behavior patterns emerging. Customers interact differently with AI than with humans – asking questions they might feel embarrassed to ask another person and engaging in longer, more detailed conversations. Meanwhile, employees are developing collaborative relationships with AI agents, having 35% more back-and-forth conversations and triggering 76% more actions month-over-month. As Joe describes from personal experience, working with an AI can feel remarkably like collaborating with a skilled colleague, transforming three-hour tasks into thirty-minute ones.For leaders wondering how to navigate this transformation, Joe offers practical guidance: start with lower-risk applications like after-hours support to build confidence before expanding to more complex use cases. Looking ahead, sales applications represent the next major frontier, with early implementations already showing tremendous promise. The revolution is just beginning – are you ready to join it?Crossing BordersCrossing Borders is a podcast by Neema, a cross border payments platform that...Listen on: Apple Podcasts SpotifySupport the showMore at https://linktr.ee/EvanKirstel
Netherlands