What's Up with Tech?

• From IVR To Orchestration: Building AI-First Customer Journeys

  Interested in being a guest? Email us at [email protected] you could see customer issues before they happen, would you still measure success by hold time? We dive into how CX is transforming from a reactive cost center to a proactive, revenue-positive engine—and why the shift depends on a new orchestration layer that acts as the brain across every channel. With Alorica’s co-CEOs, Max and Mike, we unpack the practical architecture of AI-first customer journeys, the role of empathy in automation, and the real-world metrics that prove impact, from fewer complaints to higher NPS.We break down what “participation over problem solving” looks like when AI learns a customer’s preferences and adapts each step—more relevant touches, fewer dead ends, and seamless handoffs between bots, systems, and people. You’ll hear how an airline used real-time detection to proactively rebook travelers, cutting complaints by over a third and lifting satisfaction. Beyond the headlines, we talk through the nuts and bolts: why data freshness matters more than perfect data, how to avoid 75 conflicting policy answers, and where to start when AI evolves weekly and the vendor map is overwhelming.Forget seat-based contracts and vanity metrics. We explore outcome-based partnerships, resolution time by type, model effectiveness, and customer satisfaction as the north star. We also share a simple playbook to get moving now: launch a narrow bot with current policies, pilot orchestration on one high-friction journey, use a lab to capture edge cases, and deploy AI-embedded tools across sales and legal to bank quick wins. Finally, Max and Mike offer a candid look at Alorica’s 2026 roadmap—greater tech adoption, deeper investment in people, and a firm bet on blending AI with empathy to raise the bar for loyalty and lifetime value.Join us, then tell us: what’s the first journey you’ll orchestrate? If this episode sparks ideas, follow the show, share it with a colleague, and leave a quick review so more builders can find it.Everyday AI: Your daily guide to grown with Generative AICan't keep up with AI? We've got you. Everyday AI helps you keep up and get ahead.Listen on: Apple Podcasts SpotifySupport the showMore at https://linktr.ee/EvanKirstel

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• What Happens When Critical Infrastructure Is One Click From Disaster

  Interested in being a guest? Email us at [email protected] if you could see the internet the way attackers do—before the headlines, before the breach, before the phish hits your inbox? We sit down with Aidan Holland, senior security researcher at Censys, to unpack how daily global scans reveal the live shape of the web: assets you didn’t know you own, services you thought were private, and the malicious infrastructure gearing up for its next move.Aidan explains how distributed scanning nodes in eight regions capture real banners, certificates, and configuration details, then stitch that telemetry into a searchable index. We dig into two high-value outcomes: attack surface management that links stray assets back to your org through DNS and certs, and threat hunting that tracks bulletproof hosting, brand impersonation, and the flood of fake captcha kits. You’ll hear why internal inventories miss internet-facing systems—rotating IPs, scattered cloud accounts, mergers—and how external vantage points and AI assistants help teams query in plain English, triage vulnerabilities, and fix what matters first.The stories are gripping and practical: wastewater controls left on the open web, shipboard networks forwarding every port over Starlink, and navigation systems exposed to anyone who could find them. We also talk about the quiet shift back to on-prem and the renewed pressure to patch Exchange-class systems on a tight cadence. Looking ahead, Aiden shares how IPv6 changes the game—no brute force, smarter traversal—and why faster, more diverse scanning is key to catching ephemeral threats.If you care about cybersecurity, visibility, and measurable risk reduction, this conversation gives you tools and perspective you can use today. Subscribe, share with a teammate who wrangles shadow IT, and leave a review with the biggest “unknown asset” you’ve uncovered lately.Support the showMore at https://linktr.ee/EvanKirstel

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• Inside NetApp’s Intelligent Data Infrastructure For AI-Ready Enterprises

  Interested in being a guest? Email us at [email protected] happens when only 30% of your data fuels decisions and the rest sits idle? We dig into the shift from traditional storage to intelligent data infrastructure and reveal how that change powers AI, real-time insights, and rock-solid resilience across industries. Cesar Cernuda President of NetApp walks us through exabyte-scale growth, why outcome-driven design beats tool-first thinking, and how to prepare data so AI actually delivers measurable impact.The sports arena offers the clearest stress test. From the NFL’s international push to a historic regular-season game in Madrid, we break down what it takes to deliver a flawless fan experience: seamless ticketing, instant replays, and real-time stats that don’t stutter under peak demand. Behind the scenes, teams analyze player workload and strategy with the same rigor financial institutions apply to transactions and healthcare providers bring to critical care. The common thread is a platform that moves data quickly, protects it continuously, and scales without drama.Security now sits at the center. If data is the new gold, then ransomware is the modern bank heist. We unpack practical defenses: immutable backups, anomaly detection, automated responses, and policy-driven controls that travel with your data across hybrid and multicloud. Then we get tactical about AI readiness. Don’t haul data to AI and hope. Prepare data for AI with clear lineage, smart placement across clouds, and governed access that enables rapid experimentation. Cap it off with a leadership playbook: define near-term outcomes, run tight measurement loops, and invest in a platform that won’t crumble when milliseconds matter.If you’re ready to turn raw data into competitive advantage, hit follow, share this with your team, and leave a quick review telling us the one data problem you want solved next.Support the showMore at https://linktr.ee/EvanKirstel

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• How TCS Turned A Company-Wide Hackathon Into An AI Engine

  Interested in being a guest? Email us at [email protected] happens when a global tech leader turns its entire company into an AI lab? Our conversation with TCS’s CIO Janardhan Santhanam opens the door on a culture-first transformation powered by the world’s largest AI hackathon—half a million ideas, 55 million lines of code in days, and a wave of agentic apps built from no‑code to pro‑code. The result isn’t just energy; it’s a blueprint for scaling AI responsibly, measurably, and fast.We break down the five pillars guiding TCS’s shift to an AI‑led services company: internal reimagination where every function becomes an AI practitioner; new client services from AIOps to AI‑driven development; talent acceleration through code assist, platform boot camps, and AI dojo programs; sector solutions spanning retail, supply chain, finance, and life sciences; and a robust partner ecosystem across hyperscalers and niche platforms. Along the way, we dig into what surprised the team—equal participation from HR and finance, agentic applications shipped by early‑career talent in hours, and the use of generative AI to evaluate submissions at unprecedented speed without losing human judgment.We also tackle a big product question: are apps dying? Not quite. Routine tasks move to conversational agents, while apps double down on deep work—research, modeling, and analysis—exposing services that agents can orchestrate. To make any of this scale, governance comes first: security, IP, privacy, and legal built into the SDLC, plus a hard pivot from scattered POCs to a true path to production. And the scoreboard is business value, not hype: faster month‑end close, shorter deployment cycles for people, higher learning satisfaction, better margins, and happier customers.If you’re mapping your own AI journey—how to democratize tools safely, design for outcomes, and keep talent growing—this conversation offers concrete steps you can apply now. Subscribe, share with a colleague who’s stuck in POC purgatory, and leave a review with the first process you’d reimagine with AI.Support the showMore at https://linktr.ee/EvanKirstel

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• Why Mobile Operators Hold The Keys To Fraud-Proof Sign‑Ins

  Interested in being a guest? Email us at [email protected] juggling one-time codes and clunky authenticator apps. We sit down with Eddie DeCurtis, CEO and co-founder of Shush, to unpack how carriers can quietly verify users in milliseconds using standards-driven, privacy-guarded data. Think number-to-IP matching, SIM swap checks, and location signals—all done behind the scenes so sign-ins feel almost invisible while fraud defenses tighten.Eddie explains why the real barrier hasn’t been demand from banks and brands, but supply from mobile operators. His team built a platform that bundles three hard problems—API exposure, network integration, and business operations—so carriers can go live fast without buying new equipment or hiring armies of consultants. A recent deployment with Dito in the Philippines moved from signature to launch in under 90 days, supporting a wide set of Camara APIs and 40+ endpoints that future‑proof brand integrations.We also cover the big turn away from SMS OTP. Prices swing, delivery fails, and attackers intercept. Network-based authentication changes the math with “intrinsic data” that supports multiple checks per user journey—verify number, confirm no recent SIM swap, and only then grant access. That creates higher value for brands and a durable revenue stream for carriers. Consent and compliance get full treatment too: how US CPNI rules enable fraud use cases, why EU Recital 47 differs, and where countries like Poland apply stricter limits. The practical answer is market-specific consent modules baked into the platform.If you’re building login flows, running fraud operations, or operating a mobile network, this episode maps the path from legacy OTP to carrier-grade security that users barely notice. Subscribe for more deep dives, share this with a teammate who owns authentication, and leave a quick review to help others discover the show.Everyday AI: Your daily guide to grown with Generative AICan't keep up with AI? We've got you. Everyday AI helps you keep up and get ahead.Listen on: Apple Podcasts SpotifySupport the showMore at https://linktr.ee/EvanKirstel

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