It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms0:00 - What we're seeing in the hotel job market0:55 - Why hotels shouldn't hesitate to use AI3:06 - How to drive front office efficiency4:45 - A way to get rid of queueing at the reception8:10 - How hotel job roles are changing10:31 - About the shift in F&B operations13:30 - On the benefit of integrated payments and terminals15:21 - A better way to manage revenue19:20 - What modern housekeeping looks like22:15 - Why hotels no longer need minibars23:27 - AI and guest communications26:34 - Why less staff doesn't mean less service29:28 - The importance of trying new technology
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29:56
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29:56
Hotel pricing and revenue strategies shaped by data
Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms0:00 - Introduction2:03 - How hotels should approach their data3:43 - How to test hotel data5:01 - Revenue and upselling best practices6:37 - Empathy as part of your revenue strategy8:43 - Guests as the best source for data11:15 - Training staff for customer engagement12:57 - Shifting focus from rooms to experiences18:55 - Steps to effective monetization strategy21:30 - Why simple is always better25:40 - Psychological tactics in revenue management28:09 - The value of experimentation and testing
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30:54
Creating a home away from home for guests with Nicole Torbiörnsson from Ett Hem
Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms0:00 - Introduction to Ett Hem hotel0:32 - The story behind Ett Hem2:39 - What it takes to create a homey atmosphere at a hotel3:10 - How to hire the best people7:16 - About the focus on quality and local sourcing9:39 - Best website practices11:34 - Direct bookings vs. OTAs12:22 - Best tech for best guest experience13:49 - Tips for personalizing hotel experience15:49 - The power of human touch in hospitality17:35 - How to build lasting relationships with guests
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18:14
Hotel platform scalability and stability with Ryan Tomlinson
Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
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The joy of PMS migration with Manisha Athukorala
Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service. More episodes and video content available here: https://hubs.ly/Q0350wrf0Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Netherlands