Matt Talks Hospitality: Real conversations for innovative hoteliers

Buying a new property management system is one of the biggest decisions a hotelier can make, and most of them will tell you the process is painful. Tommy Kalita has been on both sides of that process. Before joining sales and then fintech solutions at Mews, he ran his own hotel in Edmonton, Canada. In this episode, Tommy and Matt talk about what hoteliers often overlook during the RFP process, who should be involved in the decision beyond leadership and what changes for a property once a new system goes live.

SiteMinder's distribution engine, the largest in the world, is now being built natively into Mews. Availability, rates, inventory and other content are now handled in one place: Mews Channel Manager, powered by SiteMinder. This closes the gap that hotels have had to bridge manually between two systems. Leah Rankin of SiteMinder joins Matt to talk about what this partnership changes for hoteliers, how hotels should think about their channel strategy, and where AI is taking distribution next.

Mews has just been granted an Electronic Money Institution license from De Nederlandsche Bank, making it the first vertical hospitality operating system in the European Economic Area to hold one. Matt talks to Maximilian Lehmann, CEO of Mews Financial Services, the regulated subsidiary of Mews that holds the license, about what it is, why Mews pursued it, and what it can open up for hoteliers and the hospitality industry.

Guest data is the most underused asset in most hotels. It sits fragmented across the PMS, the OTA, the spa system and a dozen other touchpoints, and most of it never gets acted on. In this episode, Matt puts the spotlight on three CRM solutions from the Mews Marketplace that are tackling exactly that problem. Hear Daan de Bruijn, co-founder of Bookboost, Bryson Koehler, CEO of Revinate, and Benjamin Devisme, Senior Problem Solver at Quinta (previously Quicktext), talk about turning data into direct bookings and stronger guest relationships.

When you deploy tech the right way, it makes you more revenue, more money. That's hard to prove, since a hotel changes more than one thing at once. Today we bring the data. Mews ran one of its most rigorous studies, across over 6,000 hotels, isolating one system, Mews RMS. What happens when a hotel deploys it, and switches on autopilot? Richard Smithies, Director of Data, led the study. Conor Winders, VP of Product and Engineering, built the product. They’re here to take you through the tech and the data showing a 13% revenue uplift in hotels using the Mews RMS autopilot pricing feature.