Matt Talks - Why multi currency matters in hospitality
In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. Want to meet the hosts - follow our main page: https://hubs.ly/Q0350wrf0
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23:16
Matt Talks - User disengagement in hospitality
User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, challenges the traditional approach of linking reservations to rooms, and explains why minimizing friction in the guest journey is essential. By the end, you’ll discover how we’re helping staff disengage from complex technology—ultimately enhancing the overall guest experience. Learn more here: https://hubs.ly/Q034-Kzh0
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28:57
Matt Talks - Macro trends and their impacts to the travel industry
In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand.Watch the video - https://www.mews.com/en/resources/matt-talks#ep25
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26:46
Matt talks - Driving total revenue per available guest
In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen..#mews #hospitality #hoteltech #hospitalitytech More content here - https://hubs.ly/Q03hC3mG00:00 – Introduction: Shift to Guest Centric Profiles2:13 – Focus on Revenue Metrics: RevPAG2:51 – Traditional Metrics vs. Guest-Centric Metrics4:07 – The Importance of Personalization5:44 – Cost of Guest Acquisition vs. Retention6:50 – Benefits of Personalized Loyalty Programs7:46 – Utilizing Guest Data for Personalization8:36 – Centralizing Revenue Reporting10:19 – Shifting Focus from Standards to Personalization12:01 – Evolving the Role of Revenue Managers12:58 – Setting Goals for Revenue per Available Guest13:56 – Running Tests for Continuous Improvement14:35 – Fostering Ownership and Excitement in Teams15:30 – The Future of Guest Experience Management16:24 – Enhancing Guest Profiles with Data Merging17:21 – Tracking Recurring Guests Effectively18:15 – Integrating Loyalty Programs18:56 – Utilizing QR Codes for Convenience19:28 – Maximizing Underutilized Spaces20:12 – Streamlining Early Check-In Options20:56 – Integrating Restaurant Reservations22:40 – Transforming Non-Revenue Spaces24:06 – The Role of Revenue Managers and Commitment to Guest Experience
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25:04
Matt talks - Mews Product Roadmap 2025 with Josef [Pepa] Starýchfojtů
In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual tasks, personalize guest experiences with AI, and increase a property's revenue - all from one intuitive platform.Learn more about our product here: https://hubs.ly/Q03dR3gQ0Discussion points 00:00 - Introduction 04:29 - Identifying pain points in hospitality 07:06 - Personal experiences in hospitality 10:53 - Innovations and future developments in hospitality16:04 - Holistic approach to revenue management 18:14 - Understanding guest experience metrics 27:34 - Standardizing metrics across the hotel industry 29:37 - Integrating data for better revenue management 31:31 - The future of Atomize and Mews 33:44 - Challenges in revenue management processes 35:08 - Expanding beyond traditional revenue management 37:27 - Optimizing guest segmentation and offers 39:07 - Dynamic pricing opportunities in hospitality 44:28 - Acquisition of Quotelo and future plans for events in hospitality 51:05 - The rise of extended stay in hospitality 52:29 - Innovative uses of lobby spaces for revenue generation 54:51 - Improving accounting processes for hotels
Welcome to Matt Talks Hospitality, where every episode is tailored for hoteliers.Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service. More episodes and video content available here: https://hubs.ly/Q0350wrf0Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
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