Welcome to Matt Talks Hospitality, where every episode is tailored for hoteliers.Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality ...
Matt Talks - Hiring, retaining and motivating staff with Mews CPO, Naomi Trickey
Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression.More here: https://hubs.ly/Q0350wrf0
--------
48:20
Matt Talks - 5 strategies for hotel revenue growth
In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant gains!Matt breaks down the importance of diversifying and optimizing revenue streams, showing how hotels can go beyond just room sales by capitalizing on ancillary services, upselling opportunities, and strategic partnerships. He explores smart pricing strategies, including dynamic pricing models and demand-based adjustments, ensuring that hoteliers capture the right guests at the right price.The episode also highlights the game-changing impact of revenue management technology, discussing how AI-driven tools and automation can help hotels make smarter, data-driven decisions. But increasing revenue isn’t just about bringing in more—it’s also about protecting your profits. Matt covers ways to reduce operational inefficiencies, prevent revenue leakage, and improve bottom-line performance. Finally, he shares key strategies that hotels can start implementing today, providing actionable takeaways that can lead to immediate results.
--------
37:48
Matt Talks - The power of AI in hospitality, with Conor Winders
In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality.Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it!Episodes drop here first - https://hubs.ly/Q0350wrf0Further reading - https://www.mews.com/en/blog/how-ai-is-shaping-hospitality
--------
45:27
Matt Talks - The art of upselling in hospitality
Upselling is a game-changer for boosting hotel revenue—but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training—he’s covering it all. Don't leave money on the table—tune in and start maximizing every guest interaction!Video version - https://hubs.ly/Q0350wrf0
--------
24:41
Matt Talks - Boosting guest loyalty in hotels
Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙Catch the video version here - https://hubs.ly/Q0350wrf0
Welcome to Matt Talks Hospitality, where every episode is tailored for hoteliers.Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service. More episodes and video content available here: https://hubs.ly/Q0350wrf0Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
Netherlands