Matt Talks Hospitality

• Mews Summer Release: New features for smooth hotel operations

  Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through.

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• The art of unscripted hospitality with Dina Belon

  What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools. Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue0:00 – Introduction to Dina Belon  2:30 – What's at the core of Staypineapple Hotels  4:36 – Creating an inclusive culture  11:20 – How to build an authentic hotel brand  12:46 – Is trust scalable?  16:53 – The power of empathy  18:56 – How changing hotel tech affects staff  25:38 – How to best collect guest data  28:44 – Advice for women in hospitality

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• The art of unscripted hospitality with Dina Belon

  What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools. Learn more about the podcast here: http...

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• Are your hotel guests loyal, or just collecting points? With Michael Coscetta

  Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty?Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue0:00 – Introduction to Michael Coscetta 2:51 – What research says on loyalty programs 4:52 – What’s the point of hotel points? 9:42 – The challenges with loyalty programs 16:58 – How should hotel loyalty programs change? 21:59 – Why guest experience matters 24:44 – How to delight your guests 30:00 – Loyalty and travel behavior

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• Are your hotel guests loyal, or just collecting points? With Michael Coscetta

  Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

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