ChargeForward With Chargebacks911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv. Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem. In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits. What you’ll learn: How holiday transaction volume shifts during Cyber Week and how shopper behavior impacts payment performance How to stress test your payments stack to avoid downtime, latency, and soft decline spikes How to minimize false declines while strengthening fraud controls Which fraud tactics will escalate this season and how to prepare ahead of time How to prevent the January and February chargeback hangover that follows holiday peaks Presentations by Justin Clements, Steve Marshall and Paul Smith

Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bankful Visa’s new VAMP program marks a turning point in fraud monitoring. Unlike past iterations, VAMP puts acquirers directly in the driver’s seat as enforcement partners, raising the stakes for merchants. From TC40 visibility to enumeration ratios, the risks are real and the penalties are steep. We break down what’s changed, what hasn’t, and how merchants can prepare before the new rules come back to bite. What you’ll learn: Why VAMP represents a complete overhaul, not a tweak to old fraud programs. The critical role of acquirers as enforcers and what that means for merchants. How TC40s now count toward ratios, and why real-time visibility is key. The power of Compelling Evidence 3.0 to shift liability back to issuers. Why the enumeration ratio could become your scariest KPI and how to monitor it. Practical questions merchants should be asking their acquirers right now to avoid trouble later. Presentations by Zak Matthews and Kellen Rayner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and PayBright. Most merchants don’t realize how much they’re overpaying in processing fees. In this episode of ChargeForward Conversations, Chargebacks911’s Jarrod Wright sits down with Dustin Magaziner, CEO at PayBright, to discuss how B2B merchants can leverage interchange optimization to dramatically lower costs, and how recent Visa changes are reshaping who qualifies for those savings. What you’ll learn: Why many B2B merchants are still paying 30–40% more than they should in processing fees The difference between B2B, B2C, and B2G payment structures—and what it means for your bottom line How Level 2 and Level 3 data enable deep fee reductions through interchange optimization What Visa’s CEDP rollout means for merchants and agents—and how to avoid losing your discount rates Common mistakes processors make that block merchants from qualifying for lower interchange rates Simple steps to confirm whether your business is set up to receive optimization benefits Presentations by Jarrod Wright and Dustin Magaziner

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911. Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what merchants should be doing right now to avoid painful surprises. What you’ll learn: What Visa’s new VAMP rules actually mean for merchants Why compliance thresholds are getting stricter—and how that affects fraud monitoring The real-world impact of enumeration ratios, chargeback thresholds, and junk data cleanup Common merchant blind spots that could trigger monitoring or penalties How acquirers and processors are adapting their systems behind the scenes Practical steps merchants can take today to stay ahead of the curve Presentations by Zak Matthews and Jarrod Wright

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh. Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue. In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking to reduce chargebacks, improve aggregator performance, optimize customer service, and recover more revenue with less efforts should listen to this podcast.  What you’ll learn: Hidden risks of DoorDash, UberEats & other delivery platforms Tips for fighting back against “Item Not Received” fraud Recovering revenue lost to disputes, missed orders, & downtime How to protect ghost kitchens & virtual brands from chargebacks Automating reconciliation: POS, accounting, & delivery platforms Presentations by Justin Clements and Priyam Saraswat