The Business of Open Source

• Managing community contributors with Alya Abbott

  This week on The Business of Open Source I talked with Alya Abbott, COO of Zulip, about managing community contributors. This is a hot topic for open source companies — and for that matter, open source projects in general, including those that aren’t being monetized in any way. It’s a bit of a third rail in the open source ecosystem to suggest that there’s a downside to community contributions, but there undoubtably is. At Zulip, they think about the contribution process as a product. They think about the contributor experience and making it as easy as possible for new contributors to get started. They even did user experience testing on the developer experience for contributors — and made changes as a result. And why does this even matter? Because when it’s done right, community contributors can end up increasing your development velocity. Especially on things like integrations, the community contributors can really push things forward. There’s much more to this episode, so check it out! And if you’d like more content about open source companies, or if you’re the leader of an open source company, join the mailing list for Open Source Founders Summit. 

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• Building a Dual Growth Flywheel at GitLab with Nick Veenhof

  This week on The Business of Open Source, I spoke with Nick Veenhof, Director of Contributor Success at GitLab. GitLab has probably the most well-articulated open source strategy out there, and we talked about the two main prongs of that strategy, the co-create strategy and the dual flywheel strategy. We also talked about incentivizing individuals versus incentivizing companies and how to build recognition system as part of the way to encourage people to contribute. We also talked about how to make sure that contributing is accessible — thinking about the “time to success” for contributors in a similar way as how you would think about time to value for software users. The dual flywheel strategy This strategy is based on the idea that as an open source company you want to simultaneously push growth in your open source user base and your customer base, and that the two should reinforce each other.  The co-create strategyThe co-create strategy involves encouraging paying customers to contribute to the open source project. In other words, customers who are already paying are encouraged to also invest engineering resources to improve the product. Nick said that this has obvious benefits for GitLab, but it also has benefits for the customers. They end up with a much better understanding of the product, and end up getting more out of the product then they would otherwise. If you want to learn more, I highly recommend having a look at the GitLab Handbook, particularly the section on strategy. And if you want more information about working with me, check out the options here. 

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• Solving Universal, Persistant Problems with David Aronchick

  This week on The Business of Open Source, I spoke with David Aronchick, CEO and founder of Expanso, about luck and timing, building into universal truths and the reasons for Kubernetes’ success. Before David founded Expanso (which is behind the project Bacalhau), he was the first non-founding PM on the Kubernetes project, and we kicked off by talking a bit about what made Kubernetes so successful… and you probably can guess that it didn’t have to do with having the most awesome technology. A big part of it was that it was the right time and a number of factors in the larger ecosystem were aligned in favor of making Kubernetes a success. It comes down to luck and building to where the puck is going… so how do you know where the puck is going to be a year from now? David talks about selling into basic truths. If you’re pegged to a specific technology, you’re putting yourself at huge risk. But if you are solving a problem that has always been a problem and is likely to continue to be a problem, you are more likely to be successful. We also talked about Adam Jacob’s talk on building a business around open source that he gave at KubeCon Salt Lake City, which you should definitely listen to. Adam Jacob also came on this podcast a year ago, and you should also listen to the episode he did. Lastly, we talked about how hard GTM is, and how David would invest way more into GTM, starting much earlier, if he could start over again. David was at Open Source Founders Summit this year, and you should come next year too! 

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• David and Goliath in the CMS Market with Thomas Schedler

  This week on The Business of Open Source, I spoke with Thomas Schedler, co-founder and CEO of Sulu. Sulu is a small, bootstrapped company that spun out of an agency; Thomas was recommended by someone to me as a guest, but when I first reached out to him he was skeptical about coming on the show because he wasn’t sure he was a good fit. But there’s a bunch to learn from this episode! Spinning out from an agency —> in my experience, one of the most common ways for open source companies to be bootstrapped, or even to be go on to raise venture capital, is to start out as a web development agency that uses a lot of open source tools.They are working on moving away from services and getting more revenue from the product; and Thomas talked about the advantages that they get from providing both services and developing a product-based business strategy.The CMS market is crowded! And everyone is open source, so being an open source company doesn’t differentiate the product at all. So how does Sulu differentiate itself in the market? Thomas talked about it. I loved that Thomas talked about how important opinions and technology choices are in differentiating themselves on the market. I also loved that Thomas talked about keeping some things out of the product as a way to differentiate themselves from others. Sometimes more features can deliver less value to users. How being small can allow you to move quicker, and that gives Sulu and advantage over the huge players in the CMS market.Why differentiation and knowing your niche is so important when you’re a small company competing again large players. Do you need to differentiate yourself in a crowded market? You might want to work with me. 

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• Open Source Firmware for EV Charging Stations with Marco Möller

  This week on The Business of Open Source I spoke with Marco Möller, CEO and co-founder of Pionix. This was a fabulous conversation about a company that’s in a very different market from the usual open source company: They make firmware for EV charging stations, and are behind the EVerest project, which is part of LF Energy. So who is part of the community open source projects that are so connected to hardware? Here’s what we talked about. There aren’t many hobbyists in the community — but there are a lot of people who have professional interests in the electric vehicle industry. EVerest doesn’t focus on what Marco considers “personal” or “hobbiest” features. This was a great discussion about how understanding the target market, including for the project, leads to different feature decisions. How does Pionix money? It doesn’t yet :), but we talked about various plans the company has for monetization in the future. How being involved with the LF Energy has helped build trust, which is very important for a company that is only going to be selling to large companies and governments. Why Marco thinks that the huge vision he has for creating firmware for EV charging stations is only possible with open source, and how he makes sure that he’s able to fund the large mission without hurting the community. The balancing act with getting investors who specialize in the energy market but who don’t have experience with open sourceStruggling with positioning your project or figuring out how to best monetize? You might want to work with me. 

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