The Future of Insurance: Industry Leaders

In this riveting podcast, Matt Crum, President of Frank Winston Crum, shares how the company evolved from a Florida workers’ comp carrier into a multi-state specialty insurer while modernizing its technology foundation with Majesco. He explains how legacy systems constrained product expansion and speed to market, prompting a rigorous selection and blueprinting process to choose a scalable, configurable core platform. He also details how they now leverage AI across underwriting, servicing, and claims to reduce friction for agents and insureds, lower expenses, and improve decision-making.

In this illuminating episode, Denise Garth is joined by Arvind Sontha, Founder and CEO at Kyber, to look at how AI transforms claims communication by turning unstructured claim notes into clear, empathetic, and compliant customer correspondence while preserving governance and auditability across workflows. They highlight how AI templates encode the best adjusters’ storytelling skills, close talent gaps, remove bottlenecks with coverage attorneys, and ultimately free humans from robotic tasks so they can deliver more human, empathetic service at scale.

Insurers are entering a new era marked by rising costs, volatile risks, and mounting pressure on expense ratios that expose the limits of traditional business and technology models. As intelligent core platforms, cloud, advanced data & analytics, and new AI-native capabilities like GenAI and Agentic AI gain momentum, the gap between Leaders, Followers, and Laggards is hardening into a structural divide that will determine who pulls ahead over the next three to five years.
 
In this podcast with Denise Garth, Chief Strategy Officer at Majesco, and Gail McGiffin, Founder and CEO of GEM Insurance Advisors, you’ll explore how forward-thinking insurers are redefining their operating models and technology foundations to bend the cost curve, unlock new value from AI, and build a sustainable competitive edge. The conversation will unpack where investment and execution are stalling, how Leaders are prioritizing strategic initiatives, products, and channels, and why now is the time to move from AI experiments to real-world execution across underwriting, servicing, claims, and customer/agent experiences—so you can stay competitive, relevant, and positioned for growth in the Intelligent Era of Insurance.

In this insightful episode, Denise Garth sits down with Stephanie Whalen from Ullico to dive into the company’s bold transformation journey. They explore how the company’s rich history shaped its strategy, the critical role of technology and the right partner, and how Majesco’s Intelligent Core and GenAI are helping employees work smarter and adapt to change. Stephanie shares how Ullico is embracing a shift from green screens to modern solutions, what’s ahead for the business, and practical advice for others starting their own transformation journey.

In this episode, Denise Garth is joined by Sarah Woodrow and Andrew Brown from Aviva to share how they’ve transformed loss control from traditional site visits to a digital-first model using video inspections, self-surveys, and powerful analytics. They reveal how launching Aviva Self-Assess during COVID reshaped customer engagement, unlocked major time and cost savings, supported sustainability goals, and set the stage for new capabilities like an impairments module and data-driven risk insights that deliver greater value for commercial customers.