UC Today

In this UC Today interview, host Kristian McCann sits down with Irwin Lazar, President and Principal Analyst at Metrigy, and Josh Blalock, Global Director of Alliances & Engagement at Shure, to unpack a growing issue in enterprise collaboration: why AI-powered productivity tools are failing to deliver without the right infrastructure underneath.
AI is transforming how work gets done, but if your meeting rooms can’t keep up, you’re leaving value on the table. In this discussion, Metrigy and Shure break down why collaboration infrastructure, not AI itself, is the real bottleneck.
Discussion Includes:
Why “good enough” audio and video fail in an AI-driven workplace, where accuracy fuels downstream insights and automation
How outdated hardware cycles (3–5 years) clash with rapid AI innovation across platforms like Microsoft Teams and Copilot
Where collaboration breakdowns really happen, from BYOD setups to poor content sharing and fragmented workflows
The rise of meeting data as a business intelligence asset, and why capture quality now impacts compliance, decisions, and culture
If you’re investing in AI but not seeing the returns, this is the missing piece.
Next Steps:
Audit your meeting rooms for audio, video, and device integration gaps
Align hardware refresh cycles with AI software innovation timelines
Explore solutions that enhance full-room capture and AI-ready data accuracy at https://www.shure.com/en-GB/solutions...

In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS, about why meeting room analytics has become a critical issue for IT, workplace, and real estate leaders navigating hybrid work.
Bill explains why booking data often shows intent rather than reality, and how unused or poorly utilized rooms can quietly undermine return on investment, employee experience, and workplace planning. The discussion explores the problem of “phantom space,” the rise of heavily favored “hero rooms,” and the importance of combining booking data with telemetry, occupancy signals, environmental data, and equipment usage insights.
The conversation also looks at how smarter analytics can improve room recommendations, support better hybrid working decisions, and help organizations understand whether their meeting spaces are genuinely fit for purpose.

In this UC Today interview, Marcus Law speaks with Matthew Carey, Director of Product Management at Theta Lake, about why cloud voice migration is not just an IT modernization project. As organizations move away from legacy on-premises phone systems, Carey explains how the compliance model changes, where governance gaps can appear, and why regulated businesses need to think beyond basic call recording.
The conversation explores how communications now span voice, chat, video, screen sharing, SMS, whiteboards, email, and AI-generated summaries. Carey argues that compliance teams need to reconstruct the full conversation lifecycle, not simply capture individual calls. He also discusses the risks of fragmented platforms, the limits of legacy recording tools, and the importance of involving compliance teams before users go live.
Carey also looks at the role of artificial intelligence in unified communications, including why organizations must start governing not only what employees say, but what AI says on their behalf.
Watch the full discussion to learn how IT and compliance leaders can prepare for cloud voice migration, reduce risk, and build a governance foundation that can keep pace with modern UC platforms.

In this InfoComm 2026 interview, Marcus Law sits down with Josh Arnold, Director of Collaboration Product Strategy at Q-SYS, to uncover why IT and facilities leaders must rethink their collaboration spaces.
With the launch of the RoomSuite Collaboration Bar and new scheduling panels, Q-SYS is transforming how organizations deploy Microsoft Teams Rooms. Learn how to turn basic audio and video signals into actionable workplace data, ensuring your spaces are ready for AI tools like Microsoft Copilot. Discover the three pillars of a future-proof AV strategy that lowers operational risk, reduces customer effort, and delivers immediate time-to-value across global deployments.

Why are so many organisations still stuck in AI pilot purgatory – and what does it actually take to move from experimentation to real operational impact?
Christopher Carey sits down with Alex Ayers, Sales Director at Gamma, fresh from the company's GX 2026 event. Alex shares what he's hearing from enterprise leaders across every major sector: the real barriers to AI execution aren't the technology – they're strategy, governance, workflow design, and organisational complexity.
From the dangers of replacing people before redesigning processes, to why doing one pilot brilliantly beats running dozens badly, this is a frank and practical conversation for any IT or business leader trying to close the gap between AI ambition and operational reality.
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