UC Today

Kristian McCann of UC Today talks to Chris Reed, Head of Product and Technology at Wordwatch, to explore how financial and regulated firms can transform their communication governance from a mere compliance task into a powerful source of business intelligence. 
This video dives deep into how companies can convert compliance data into actionable insights rather than viewing it as a checklist obligation. 
Key discussion points include:
How legacy compliance systems create silos that limit insight and operational efficiency.
The AI-driven opportunities unlocked by making communication data fully searchable.
The strategic benefits of a single unified archive for compliance, technical, and client management teams.
Real measurable improvements in compliance effectiveness, risk management, and customer satisfaction driven by turning communication data into a single trusted source of truth.
If you want to discover how to unlock the hidden intelligence in your data and future-proof your compliance and risk strategy with AI-powered governance, visit https://wordwatch.io/.

In this episode of UC Today, host Christopher Carey sits down with Tim Ward, Product Marketing Specialist at Global Relay, and Irwin Lazar, President and Principal Analyst at Metrigy, to unpack the findings of Metrigy’s latest report on the rapidly expanding compliance risks across unified communications.
With enterprises adopting Teams, WhatsApp, SMS, AI assistants, and more, the discussion digs into why compliance can no longer lag behind innovation – and how leaders can avoid costly missteps that impact productivity, security, and regulatory accountability.

Unified communications is evolving faster than most compliance frameworks can keep up – and the consequences are real. In this candid conversation, Tim and Irwin reveal where organizations are slipping, how AI-generated content complicates record-keeping, and why blocking apps often backfires. They share first-hand examples of multimillion-dollar fines, the hidden risks of employee workarounds, and the operational insights companies can unlock when they treat compliance data as a strategic asset rather than a burden.

Join Kieran Devlin, UC Today host, in conversation with Bill Dellara, Chief Product Officer at VOSS, as they explore the emerging concept of digital workplace automation fabric and its transformative impact on enterprise IT operations. In this insightful discussion, Bill shares how organizations like BT, Telefonica, and Lloyds Banking Group are breaking free from manual, script-based processes that have historically plagued UC and collaboration management.
Bill Dellara explains why this domain has remained stubbornly resistant to automation—despite widespread success in other IT areas—and how specialized platforms are finally bridging the gap between automation expectations and reality.
Key Discussion Points:
The Complexity Challenge: Learn why traditional automation approaches fail in UC environments, where even simple user onboarding can involve 30+ API calls, 3,500+ voice settings, and coordination across siloed teams managing voice, messaging, and meeting rooms separately.
Four Pillars Integration: Discover how connecting automation, monitoring, analytics, and AI as unified pillars—rather than separate tools—enables closed-loop self-healing scenarios that can automatically detect issues, adjust configurations, and escalate when needed without human intervention.
Real-World Transformation: Hear how a major enterprise reduced user onboarding from 5-10 days to under one hour while dramatically improving new user experience and eliminating configuration errors—all through integrating ServiceNow with VOSS's orchestrated workflows.
Next Steps: 
Assess your current automation maturity by mapping how many business processes truly integrate your UC and collaboration platforms versus relying on manual ticket handoffs. Evaluate whether your approach can scale to support strategic business agility or remains limited to tactical efficiency improvements within the UC domain.

Kristian McCann sits down with John Ringis, Director of Physical Security, and Salik Makda, Director of Network Engineering at New Era Technologies, to unpack one of today’s most urgent workplace challenges: how to bring employees back to the office—and keep them there.
With hybrid work now the norm, John and Salik break down why workplace readiness matters more than ever, what “good” looks like, and how organizations can rebuild trust in the physical office through safer environments, smarter technology, and seamless user experiences.
What does it take to create an office employees want to return to? In this conversation, New Era Technologies’ experts explore the intersection of physical security, network performance, and space optimization—and how each contributes to productivity, satisfaction, and long-term RTO success.
Key discussion points include:
Workplace readiness defined: Why safety, reliable technology, and cultural clarity form the “three pillars” of a successful return-to-office strategy.
Room, network, and space readiness: How everything from wireless density to huddle-room availability impacts daily employee experience.
Hybrid challenges: The gap between modern at-home technology and outdated in-office infrastructure—and why network readiness is now non-negotiable.
Best practices for scaling RTO: Standardizing security across locations, adopting mobile credentials, and using analytics to guide space planning.
If you're planning or refining your RTO strategy:
Conduct a full workplace and technology assessment.
Evaluate your network’s readiness for high-density, cloud-first collaboration.
Explore modern physical security tools, especially mobile credentials and cloud-managed systems.
Visit New Era Technologies to see how their solutions can make your RTO strategy a success

In this session, UC Today’s Kieran Devlin sits down with Kalyan Kumar (KK), Chief Product Officer at HCL Software, to diagnose a critical issue facing the Global 2000: the inability to move AI from the lab to the real world. With so many firms stuck running endless experiments without delivering hard business outcomes, this conversation offers the architectural blueprint needed to break through the deadlock. KK shares why the secret to AI success isn't actually about the AI itself—it's about how you manage the data that feeds it.

Everyone is rushing to roll out AI, but few are seeing the productivity gains promised. Why? According to KK, it’s not an AI problem—it’s a data problem. The enterprise landscape is a "tangled web" of disparate applications, and without a data-first operating model, deploying autonomous agents often results in simply making bad decisions faster.

In this deep dive, we explore why modernization doesn't mean ripping out "classic" systems like mainframes, but rather building an orchestration layer that connects them to new intelligence. KK explains why the future isn't just about picking an LLM, but about mastering metadata and preparing for a multi-agent world where governance is non-negotiable.

Key discussion points:

The Data-First Imperative: Why you must untether data from applications and master metadata before AI can succeed—treating your enterprise like a well-organized library rather than a chaotic storage room.

Solving the Integration Paradox: How to bridge modern AI agents with "classic" core systems (ERPs, Mainframes) using universal orchestration rather than forcing a total rip-and-replace modernization.

Governance in a Multi-Agent World: Preparing for the rise of Agent-to-Agent (A2A) communication and the Model Context Protocol (MCP) to prevent autonomous agents from creating conflict.