UC Today

In this UC Today interview, host Kristian McCann sits down with Mick Heys, Vice President at IDC, and Nathan Budd, Senior Director of Consulting at IDC, to explore the IDC’s latest research in collaboration with Shure that tangibly links collaboration effectiveness to productivity and ROI from tech investments.

Together, they unpack how organizations can move beyond simply buying technology to understanding its measurable business impact. If you’re looking to sharpen your collaboration strategy, quantify productivity, and avoid the hidden cost of inaction, this discussion is one to watch.

As hybrid work matures, IDC’s research shows that collaboration is no longer a soft skill — it’s a strategic differentiator. But many organizations still fail to connect technology investments with real business outcomes. In this conversation, Mick and Nathan explain how businesses can unlock measurable ROI from AV and UC strategies while making AI investments work smarter, not harder.

Here’s what you’ll learn:
The cost of inaction: Why failing to optimize AV and collaboration tech quietly drains budgets — and how to quantify it.
Collaboration archetypes: Discover IDC’s four organizational models — Electronic, Orchestral, Jazz, and Rock — and what they reveal about your collaboration approach.
The AI connection: How poor AV setups undermine AI accuracy and productivity, and what to do about it.
Outcome-based frameworks: Learn how to align people, processes, and technology to measure success where it matters most.

Explore how your organization’s collaboration archetype and collaboration setup impact your productivity and ROI by reading IDC and Shure's report.

In this UC Today interview, host Kristian McCann sits down with Reid Walsh, Chief Human Resources Officer at NEOGOV, to explore how HR teams — especially in the public sector — can shift from data collection to data‑driven problem‑solving. 

Reid shares practical lessons from her experience modernizing people analytics in government and private organizations, revealing how HR can evolve from reactive to strategic by applying purposeful analysis to every stage of the employee journey.

Key takeaways include:
🔵 Pinpointing business problems first. Start with the “pain points” — where friction or noise exists — to focus your data analysis where it matters most.
🔵 Bridging HR and IT silos. Align governance, system access, and analytics capabilities to foster collaboration across departments.
🔵 Uncovering internal mobility opportunities. Use workforce data to promote internal movement and match skills to emerging roles.
🔵 Training staff for the data future. Build confidence and super‑user skills among HR teams to maximize the potential of modern HCM platforms.

Subscribe to UC Today to see more great interviews on digital transformation and workforce analytics.

In this UC Today interview, host Kristian McCann sits down with Sabra Sciolaro, Chief People Officer at FirstUp, to unpack the growing problem of tech fatigue in modern workplaces.

Technology is meant to make work easier — but for many employees, it’s doing the opposite. In this conversation, Sciolaro explains how constant platform changes, tool sprawl, and fragmented communication channels are creating attention fatigue, slowing execution, and draining momentum across organizations.

Key takeaways include:
🔵 Why tech fatigue isn’t just about “too many tools,” but about constant change, poor orchestration, and lack of clarity
🔵 How attention fatigue leads directly to disengagement, slower decisions, and stalled innovation
🔵 What “intentional tech deployment” looks like in practice — fewer channels, smarter personalization, and AI-driven orchestration
🔵 How leaders should measure success beyond usage metrics, focusing on clarity, alignment, action, and outcomes

Subscribe to the UC Today channel for more interviews with security experts shaping the future of UC and collaboration technology.

In this UC Today interview, host Kristian McCann sits down with Sabra Sciolaro, Chief People Officer at FirstUp, to unpack the growing problem of tech fatigue in modern workplaces.

Technology is meant to make work easier — but for many employees, it’s doing the opposite. In this conversation, Sciolaro explains how constant platform changes, tool sprawl, and fragmented communication channels are creating attention fatigue, slowing execution, and draining momentum across organizations.

Key takeaways include:
🔵 Why tech fatigue isn’t just about “too many tools,” but about constant change, poor orchestration, and lack of clarity
🔵 How attention fatigue leads directly to disengagement, slower decisions, and stalled innovation
🔵 What “intentional tech deployment” looks like in practice — fewer channels, smarter personalization, and AI-driven orchestration
🔵 How leaders should measure success beyond usage metrics, focusing on clarity, alignment, action, and outcomes

Subscribe to the UC Today channel for more interviews with security experts shaping the future of UC and collaboration technology.

In this UC Today interview, host Kristian McCann sits down with Sabra Sciolaro, Chief People Officer at FirstUp, to unpack the growing problem of tech fatigue in modern workplaces.

Technology is meant to make work easier — but for many employees, it’s doing the opposite. In this conversation, Sciolaro explains how constant platform changes, tool sprawl, and fragmented communication channels are creating attention fatigue, slowing execution, and draining momentum across organizations.

Key takeaways include:
🔵 Why tech fatigue isn’t just about “too many tools,” but about constant change, poor orchestration, and lack of clarity.
🔵 How attention fatigue leads directly to disengagement, slower decisions, and stalled innovation.
🔵 What “intentional tech deployment” looks like in practice — fewer channels, smarter personalization, and AI-driven orchestration.
🔵 How leaders should measure success beyond usage metrics, focusing on clarity, alignment, action, and outcomes.

Subscribe to the UC Today channel for more interviews with security experts shaping the future of UC and collaboration technology.