UC Today

In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording tools help service providers not just survive—but lead—in this evolving space.As businesses shift from legacy platforms to cloud-first solutions like Microsoft Teams Phone, delivering exceptional customer experience is now mission-critical. In this exclusive UC Today session, Akixi’s John Christian breaks down the new expectations placed on service providers—and how Akixi is equipping them to thrive.🗣️ Key takeaways include:1) Why CX has become a board-level concern—and how service providers must evolve to meet it2) The shift from infrastructure provider to digital transformation expert in the Teams ecosystem3) How Akixi packages analytics, CRM integration, and call recording for scalable, channel-first delivery4) Why offering CX outcomes—not just call control—gives service providers a competitive edgeFrom enabling vertical market specializations to driving new revenue and retention opportunities, Akixi is helping service providers turn Microsoft Teams into a differentiating CX solution.Next Steps:👉 Discover how Akixi’s solutions can enhance your Microsoft Teams offering: [Visit Akixi]👉 Learn how to differentiate your services with powerful CX insights👉 Subscribe to UC Today for more expert insights on the future of communications and collaboration

Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era.Modern factories run 24/7, but many still rely on paging systems installed before the internet existed. In this conversation, Ryan and Ariel explain how to turn fragmented radios, DECT phones, sirens, and legacy amps into a cohesive, UC-driven communication fabric that reaches every noisy corner of an industrial site.​Key talking points include:Why industrial UC is often an afterthought – and how that fragmentation creates daily communication, safety, and alerting risks on the plant floor.How Algo’s SIP- and multicast-enabled IP speakers, visual alerters, and paging adapters bridge legacy analog systems into platforms like Cisco, Microsoft Teams, and RingCentral.​Practical ways to meet OSHA and ADA expectations using a mix of clear audible paging, strobes, and IP displays for inclusive messaging in 80+ dB environments.What a phased migration looks like in the real world, using “Lego block” IP endpoints to protect existing investments while moving toward a full IP architecture.Visit Algo to see how you can make your manufacturing workplace secure for now and the future.

In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what’s becoming one of the biggest emerging risks in financial services: AI governance failure.Theta Lake’s recent research, based on insights from 500 financial institutions, shows a concerning paradox: while AI promises massive productivity gains, most firms are flying blind when it comes to monitoring AI-generated communications, making them vulnerable to compliance breaches, data leakage, and regulatory scrutiny.Stacey brings her former-regulator perspective to discuss what firms are getting wrong, how "AI comms" are redefining risk, and why unmonitored employee-AI interactions are a ticking time bomb.Key Takeaways from the Conversation:The rise of “AI comms”: New categories of interaction demand new compliance strategies.The visibility crisis: 67% of firms admit their staff are likely using unmonitored channels.Tech fragmentation: The average firm uses 3+ vendors—creating data silos and record-keeping chaos.What real AI governance looks like: From ISO 42001 certification to unified oversight across modalities.Whether you're a CIO, compliance officer, or simply navigating AI adoption in a regulated space, this discussion highlights how to move beyond foundational guardrails to true governance.Next Steps:Ready to take control of your AI communications? Visit thetalake.com for guidance on your compliance journey

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging. With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in off-channel messaging.In this revealing interview, Applbaum explains why messaging has become the new frontline for cyber threats and how most businesses can bring compliance through unification of their communications. The discussion covers:The primary security risks when employees use consumer messaging apps for business, including phishing, malware, and data leakage.How hackers exploit gaps in governance and the dangers of BYOD (Bring Your Own Device) culture.Common misconceptions about end-to-end encryption, device management, and compliance with disappearing messages.The severe legal, compliance, and reputational consequences of failing to secure messaging channels.Discover the solutions available for building a secure, compliant messaging ecosystem by visiting LeapXpert's website: https://www.leapxpert.com/

Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC). As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.🔑 Key takeaways from our conversation include:- Why siloed UC and CC systems are holding businesses back—and what a unified environment looks like- How customer and employee expectations are redefining communications strategies- The role of Agentic AI, automation, and cloud maturity in transforming CX and EX- How VOSS tools like Discover, Migrate, Automate, and Insights help organizations modernize without the chaos💡 Next steps:Ready to take the first step toward UC and CC convergence?Start by auditing your current estate and defining your ideal experience outcomes. Explore VOSS's platform to discover how to build a roadmap from fragmented to future-ready: https://www.voss-solutions.com/