Data Lakes in Hospitality: Unlocking the Power of AI
In this insightful episode, Jan Willem van Meerten, a seasoned data specialist, dives deep into the world of data lakes and AI in the hospitality industry. Discover how integrating diverse data sources, like PMS and booking systems, into a unified data lake can revolutionize hotel operations. Learn about the magic of AI in transforming this organized data into actionable insights, all within a secure environment. Tune in to explore how this synergy can drastically improve your hotel's efficiency and guest experience.
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24:03
From Vista to Copilot: Evolution of Microsoft in Hospitality
Join us as Bart van Leeuwen, seasoned Microsoft 365 specialist, delves into the transformative impact of Microsoft Copilot in hospitality. Learn how this innovative AI tool is reshaping hotel management, from enhancing guest experiences to streamlining operations.
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27:41
Get What You Expect: Choose Your Hotel Room
In this insightful episode, we're joined by Roeland Verhamme, founder of Expect Me, who shares his vision for transforming the hotel booking experience. Roeland discusses the innovative concept of allowing guests to choose their hotel rooms in advance, similar to selecting seats on a flight. We delve into how this strategy not only enhances guest satisfaction but also boosts direct bookings for hotels.
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21:55
From Cyber Breach to Digital Transformation
In this episode, Rogier Braakman, the Managing Director at Penta Hotels, shares the harrowing experience of a cyber attack that shook the foundations of their establishment. With an 80% occupancy across 3,000 guest rooms, the impact was far more profound than anticipated. Rogier turned the crisis into an opportunity for digital transformation, showcasing resilience and adaptability.
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50:02
Choosing the Right Hotel Brand: Factors to Consider
Stepping into the world of hotel franchising? This episode is your guide. We delve deep into the intricate process of choosing the right brand for those aspiring to open their own hotel franchise. From technological considerations to commercial advantages, we shed light on the myriad factors every budding hotelier must contemplate. Join us as we navigate the balance between tradition and innovation in the ever-evolving hospitality landscape.
We explore cutting-edge trends and challenges in hospitality. With global experts as guests, we provide unique insights for your business to flourish in a dynamic industry.
Netherlands