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The Product Podcast

Product School
The Product Podcast
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  • Etsy CPO on Scaling a Profitable Marketplace with AI While Keeping Commerce Human | Nicholas Daniel | E265
    In this episode, Carlos Gonzalez de Villaumbrosia interviews Nicholas Daniel, Chief Product Officer at Etsy — the world's largest marketplace for unique and handmade items. Founded in 2005, Etsy has grown into a global platform connecting over 6 million sellers with 90 million buyers worldwide, featuring more than 130 million unique items.Nicholas leads Etsy's product organization, overseeing 30+ product squads that drive innovation across the marketplace. His 11-year tenure at Etsy has been instrumental in transforming the platform from a web-centric marketplace to a multi-platform powerhouse while staying true to its core mission of "keeping commerce human."We explore how Etsy manages its massive scale of unique inventory, leverages AI for better discovery, and maintains the delicate balance between growth and marketplace identity. Nicholas shares insights on structuring product teams around business challenges, measuring seller success, and fostering innovation through features like "Spaces" that enhance browsing experiences.What you'll learn:How Etsy structures its product organization to tackle marketplace challengesStrategies for managing and categorizing millions of unique itemsKey metrics for measuring seller success and platform healthApproaches to balancing automation with maintaining human connectionsThe role of AI in understanding and surfacing unique inventoryKey Takeaways👇:- Nicholas reveals how Etsy's 30+ product squads are organized around business challenges rather than traditional product lines, maintaining a ratio of 1 PM to 6 engineers for optimal efficiency.- Managing 130M unique items (expanding to 2B+ with variations) requires sophisticated AI/ML approaches, as traditional e-commerce categorization doesn't work for handmade items.- Focus on seller success as a leading indicator, with key metrics including time to first sale, product assortment updates, and platform tool adoption.- Etsy's approach to innovation, including features like "Spaces," demonstrates how to enhance discovery while maintaining the human element that defines their marketplace.- Strong emphasis on "keeping commerce human" while scaling, showing how to maintain marketplace identity and quality during growth.This episode is brought to you by Persona, the adaptable identity platform that helps businesses fight fraud, meet compliance requirements, and build trust. These days, it's easier than ever for fraudsters to steal voices, faces, and identities. That's where Persona comes in; helping leading companies to securely verify individuals and businesses worldwide, providing flexible building blocks to create tailored verification flows that maximize conversion while minimizing risks.Whether you work at a startup or large enterprise, you can get started for free here:  https://withpersona.com/productschool📆 Check out upcoming events: https://prdct.school/4aGyyyw🚀 Advance your Product Management career: https://prdct.school/3R2W55X 💼 Get customized training for your Product team: https://prdct.school/4bz4WVd🤝 Partner with Product School to reach an audience of over 2 million Product professionals: https://prdct.school/453ajttABOUT US:Product School (https://prdct.school/3DYNwmd) is the global leader in Product training with a community of over two million product professionals.All of our instructors are Product Leaders working at top Silicon Valley companies including Google, Meta, Netflix, Airbnb, Uber, and Amazon. 
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  • TED Head of Product on Building a Multichannel & Multimodal Content Strategy | E264
    In this episode of The Product Podcast, Carlos Gonzalez de Villaumbrosia interviews Tricia Maia, Head of Product at TED, the 40-year-old nonprofit organization renowned for its influential talks that have garnered billions of views since launching online in 2006.As Head of Product at TED, Tricia leads the product organization overseeing ted.com, mobile apps, events products, and backend platforms. Her team manages a complex ecosystem that delivers TED's mission of spreading ideas across borders and languages, with content translated into over 100 languages and distributed across multiple platforms.We explore how TED balances being both a legacy institution and a startup-like organization, diving deep into their approach to AI implementation, content distribution strategy, and measuring success in a mission-driven environment. We'll discuss how TED leverages technology to make its content more accessible globally while maintaining its high standards and editorial vision.What you'll learn: • What it’s like to be a product leader at a nonprofit with global digital reach • How TED uses AI to improve accessibility—including voice-cloned dubbing and translation workflows • How Tricia balances mission-driven goals with the need for sustainable revenue • How TED is evolving content formats beyond the classic 18-minute talk and maintains high-quality content while scaling across platforms • How data-driven personalization is blended with editorial curation • The key metrics TED focuses on—including engagement, retention, and impact • How Tricia structures her team and prioritizes projects to drive maximum impactKey Takeaways 👇:Tricia emphasizes how being mission-driven shapes every product decision while maintaining business sustainability. The organization's unique hybrid model demonstrates how to balance innovation with established brand value.TED's careful implementation of AI technology, particularly in translation and dubbing, shows how to introduce innovative solutions while preserving valuable human contributions and maintaining quality standards.The combination of traditional KPIs with mission impact metrics provides a comprehensive framework for measuring success in a mission-driven organization, balancing quantitative metrics with qualitative impact assessment.TED's effective use of functional teams combined with squad-based execution demonstrates how to maintain expertise while enabling rapid project delivery and focused business objectives.Social Links:- Follow our Podcast on Tik Tok here- Follow Product School on LinkedIn here- Join Product School's free events here - Find out more about Product School hereBrought to you by:This episode is brought to you by Persona, the adaptable identity platform that helps businesses fight fraud, meet compliance requirements, and build trust.These days, it's easier than ever for fraudsters to steal voices, faces, and identities. That's where Persona comes in; helping leading companies to securely verify individuals and businesses worldwide, providing flexible building blocks to create tailored verification flows that maximize conversion while minimizing risks.Whether you work at a startup or large enterprise, you can get started for free: withpersona.com/productschoolCredits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Tricia Maia
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  • Grab CPO on Building the Leading Super App in Southeast Asia | E263
    In this episode, Carlos Gonzalez de Villaumbrosia interviews Philipp Kandal, Chief Product Officer at Grab, Southeast Asia's leading super app serving over 40 million monthly active users across eight countries.Originally launched as a taxi-hailing service in Malaysia, Grab has evolved into a comprehensive platform offering ride-hailing, food delivery, financial services, and more. After acquiring Uber's Southeast Asia operations in 2018, Grab went public in 2021 and is now valued at approximately $20 billion, generating $2.8 billion in revenue with 19% year-over-year growth.We explore Grab's transformation from a single-service app to a super app powerhouse, diving into their hyperlocal approach to product development, organizational structure, and how they leverage technology to solve unique challenges in Southeast Asia.What you'll learn:How Grab evolved from a taxi-hailing service to a super app by following user needsStrategies for competing with global players through hyperlocal solutionsHow to structure product teams for both platform and business innovationThe role of user immersion in improving driver and consumer experiencesWays to balance growth with profitability in emerging marketsEpisode Chapters:(00:00) Introduction and Grab's Evolution(10:00) Building Product Teams at Scale(20:00) Hyperlocal Strategy in Southeast Asia(30:00) Product Development Through User Understanding(40:00) Balancing Growth and Profitability(50:00) Technical Innovation and ChallengesKey Takeaways👇:Super App Evolution: Success came from following user needs rather than copying global models, expanding naturally from transport to food delivery to financial servicesOrganizational Structure: "Tech families" structure splits teams between platform infrastructure and business verticals, enabling both innovation and efficiencyHyperlocal Focus: Custom solutions like GrabMaps and cash payment systems were developed specifically for Southeast Asian market needsUser Understanding: Direct field experience through "shadow shifts" leads to better product decisions and feature developmentTechnical Innovation: Built custom solutions to address unique challenges like multiple languages, poor connectivity, and diverse payment systemsThis episode is brought to you by Persona, the adaptable identity platform that helps businesses fight fraud, meet compliance requirements, and build trust.These days, it's easier than ever for fraudsters to steal voices, faces, and identities. That's where Persona comes in; helping leading companies to securely verify individuals and businesses worldwide, providing flexible building blocks to create tailored verification flows that maximize conversion while minimizing risks.Whether you work at a startup or large enterprise, you can get started for free here: withpersona.com/productschoolSocial Links:- Follow our Podcast on Tik Tok here- Follow Product School on LinkedIn here- Join Product School's free events here - Find out more about Product School hereCredits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Philipp Kandal
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  • Carta CPO on Going Multi-Product to Grow from $20M to $500M ARR | Vrushali Paunikar | E262
    In this episode, Carlos Gonzalez de Villaumbrosia interviews Vrushali Paunikar, Chief Product Officer at Carta—the company revolutionizing how private companies manage equity and capital. Originally starting as a cap table management solution, Carta now manages over $150 billion in assets and positions itself as the "Network ERP for Private Capital," supporting over 50,000 companies from early-stage startups to pre-IPO giants.As CPO at Carta, Vrushali has been instrumental in driving the company's evolution from a single-product focus to a comprehensive platform serving various stakeholders in the private capital ecosystem. Her unique background, including experience at Rocket Lawyer and an interesting hobby as an amateur florist, brings a fresh perspective to product leadership in fintech.In this episode, we'll explore Carta's transformation from a cap table management tool to a comprehensive platform for private capital, diving into organizational structure changes, international expansion strategies, and innovative approaches to product development.What you'll learn:How Carta expanded from cap table management to fund administration by deeply understanding customer needsStrategies for restructuring product teams from a business unit model to a modular approachInsights into different approaches for international expansion (organic vs. acquisition)The role of micromanagement as a temporary coaching tool in product developmentHow to balance platform ambitions with focused executionKey Takeaways👇:Carta's shift from a business unit-based structure to a modular approach has enabled better scalability and reduced duplicate work across teams. This restructuring has been crucial for maintaining consistency while expanding product offerings.Starting with cap table management, Carta identified larger market opportunities through their existing customer base, leading to strategic expansion into fund administration and positioning as the "ERP of private capital."Different markets require different approaches—exemplified by Carta's organic expansion in Singapore versus acquisition-based entry into the UK/EU market, highlighting the importance of adaptable go-to-market strategies.Vrushali brings a unique perspective on micromanagement, viewing it as a potential coaching tool when used temporarily and situationally to help teams understand quality standards.This episode is brought to you by Persona, the adaptable identity platform that helps businesses fight fraud, meet compliance requirements, and build trust.These days, it's easier than ever for fraudsters to steal voices, faces, and identities. That's where Persona comes in; helping leading companies to securely verify individuals and businesses worldwide, providing flexible building blocks to create tailored verification flows that maximize conversion while minimizing risks.Whether you work at a startup or large enterprise, you can get started for free here: withpersona.com/productschoolSocial Links:- Follow our Podcast on Tik Tok here- Follow Product School on LinkedIn here- Join Product School's free events here - Find out more about Product School hereCredits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Vrushali Paunikar
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  • SoundCloud SVP of Product on Leading a Turnaround from Near Collapse to Profitability | Ashok Bania | E261
    In this episode, Carlos Gonzalez de Villaumbrosia interviews Ashok Bania, Senior Vice President of Product at SoundCloud.SoundCloud is the original open platform that disrupted the music industry alongside Spotify, providing massive distribution to millions of artists, including superstars like Billie Eilish and Post Malone. It's a free music app available on web and mobile that connects DJs and singers with over 150 million fans worldwide. After a period of strategic shifts, SoundCloud became profitable for the first time in 16 years.Ashok oversees product strategy, growth, and monetization at SoundCloud. He has a proven track record of building successful consumer subscription products and marketplaces at companies like Spotify, Lyft, Tumblr, and Headspace.In this episode, we'll explore SoundCloud's turnaround from near collapse to profitability, specific AI use cases that enhance music discovery and community engagement, and Ashok's unique approach to product development and growth strategies.What you'll learn:- Ashok's journey to becoming SVP of Product at SoundCloud and his insights on the platform's transformation.- The challenges and strategies involved in revitalizing a global, open music platform.- How to prioritize features and innovations in a fast-paced, creator-centric environment.- The future of music technology, including AI-powered remixes and personalized discovery.Key Takeaways👇:- Creator-First Approach: Ashok emphasizes the importance of catering to both established and emerging artists through innovative tools and distribution methods.- AI-Driven Music Experiences: SoundCloud is leveraging AI to enhance music discovery and enable community-driven remixes, generating over 1,400 submissions in recent contests.- Mission-Based Team Structure: Ashok highlights the shift towards organizing teams around specific missions rather than traditional product divisions to solve core user needs.Credits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Ashok Bania
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Over The Product Podcast

Hosted by Product School Founder & CEO Carlos Gonzalez de Villaumbrosia, The Product Podcast features candid conversations with product management executives from the world's best tech companies like Google, Meta, Netflix, Airbnb, and Amazon.New episodes release weekly, unveiling actionable frameworks, unconventional best practices, and real-world examples you can implement immediately.Perfect for senior product managers, directors, and VPs hungry to build better products, stronger teams, and drive innovation at scale.
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